Experienced Customer Success Manager – Global Employment Solutions & Client Partnership
At arenaflex, we're on a mission to connect the world's underserved businesses to a rising global economy. As a Customer Success Manager, you'll be the trusted advisor for our clients, ensuring they receive exceptional service, achieve their goals, and grow with us. If you're passionate about client relationships, problem-solving, and helping companies succeed in the global employment space, this role is for you.
About arenaflex
arenaflex is a global financial platform that removes friction from doing business across borders. Founded in 2005, we've grown into a community of over 2,500 colleagues worldwide, serving customers and partners in over 190 countries and territories. By taking the complexity out of financial workflows, including global payments, compliance, multi-currency, workforce management, working capital, and business intelligence, we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Location & Work Environment
This role is based in New York City, with a hybrid work arrangement that allows for flexibility and work-life balance. Our office is a hub for collaboration, innovation, and growth, with a supportive leadership team and a fun, dynamic culture.
Role Summary
As a Customer Success Manager, you'll be responsible for owning client relationships post-onboarding, serving as the primary strategic point of contact in partnership with a Customer Experience Manager. You'll drive client retention and satisfaction by ensuring customers see measurable value from our EOR solutions, consult on workforce expansion strategies, and proactively identify growth opportunities for upselling or cross-selling additional services.
Key Responsibilities:
* Own client relationships post-onboarding, serving as the primary strategic point of contact in partnership with a Customer Experience Manager
- Drive client retention and satisfaction by ensuring customers see measurable value from our EOR solutions
- Consult on workforce expansion strategies, guiding clients through compliance, payroll, and HR best practices in various countries
- Proactively identify growth opportunities for upselling or cross-selling additional services
- Monitor account health and address potential risks before they become issues
- Act as the voice of the customer by sharing actionable client insights to sharpen strategy and enhance internal processes
- Collaborate cross-functionally with onboarding, payroll, compliance, HR Ops, and legal teams to ensure smooth operations
- Maintain accurate client records in the CRM (Notion, Salesforce) and provide timely updates on account status
- Lead regular business reviews with clients to align objectives and share performance insights
Who We're Looking For:
* 4+ years of Account Management, Business Development, or Client Service within HR Tech, Fintech, SaaS, or Global employment solutions
- Solid understanding of EOR services, payroll, compliance, and HR processes
- Bachelor's degree or equivalent experience
- Excellent written and verbal communication skills
- Proven track record of meeting and exceeding retention and growth targets
- Ability to problem-solve complex, multi-stakeholder situations
- Comfort in a fast-paced, high-growth environment with changing priorities
- Strong organizational skills with meticulous attention to detail
What We Offer:
* Discounted medical, dental, and vision insurance (Coverage starts on Day 1)
- 401K with employer match
- Employee Stock Purchase Plan (ESPP)
- Fitness/Wellness reimbursement
- Generous PTO, paid holidays, and parental leave
- Learning and development opportunities
- Flexible work from home schedule
- Volunteer activities
- Fun office culture with supportive leadership
Career Growth Opportunities & Learning Benefits:
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Success Manager, you'll have access to a range of learning and development opportunities, including:
- Regular training and coaching sessions to help you develop your skills and knowledge
- Opportunities to work on high-profile projects and contribute to the growth and success of our business
- A supportive leadership team that's committed to helping you achieve your career goals
- A dynamic and collaborative work environment that encourages innovation and creativity
Work Environment & Company Culture:
Our office is a hub for collaboration, innovation, and growth, with a supportive leadership team and a fun, dynamic culture. We're committed to providing a diverse and inclusive workplace, and we welcome applications from candidates from all backgrounds.
How to Apply:
If you're passionate about client relationships, problem-solving, and helping companies succeed in the global employment space, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Opportunities Employer:
arenaflex is an equal opportunities employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis. Apply for this job