Experienced Customer Support Representative – Spanish & English Language Expert
At arenaflex, we're on a mission to revolutionize the way local businesses succeed online. As a Customer Support Representative, you'll be at the forefront of providing exceptional support to our valued customers, helping them overcome challenges and achieve their goals. If you're a fluent Spanish and English speaker with a passion for delivering top-notch customer experiences, we want to hear from you!
About arenaflex
arenaflex is the all-in-one platform that restaurants use to succeed online. Our innovative tools empower restaurant owners to build their website, drive online orders, create their own branded app, manage customer relationships, and set up marketing automations. Think of us as Shopify meets HubSpot, but specifically designed for restaurants. Learn more about the problems we're solving for our customers [here](https://www.arenaflex.com/our-story).
Our Vision
We're starting by helping independent restaurants succeed online, but our vision extends far beyond that. We believe that every local business deserves access to the tools and support they need to thrive in the digital age. Our goal is to scale our solution to every other local business type, empowering tens of millions of entrepreneurs to succeed.
Our Traction
In just over 3 years, we've achieved remarkable growth, generating tens of millions in revenue, serving millions of guests, and processing hundreds of millions of online orders. More importantly, we've helped thousands of restaurant owners save their businesses – and not only survive, but thrive.
Our Team
Our team has grown from under 100 to nearly 200 talented individuals in 2024, with top talent from the most successful companies in SMB software, including Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire, and Stripe. We're scaling even faster in 2025 to keep pace with our customer growth.
Where We Work
arenaflex is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For some roles, we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location.
Why We're Looking for You
As a Customer Support Representative, you'll be the first point of contact for our customers, providing exceptional support and solutions to their problems. Strong communication skills are a must, with the ability to communicate effectively in both Spanish and English. We're looking for a team member who is fluent in both languages and can provide precise and detailed support in both languages.
The Impact You Will Have
* Respond quickly and accurately to a high volume of inbound phone calls, and some chats and emails from our customers and their guests.
- Maintain a customer satisfaction level over 90%.
- Use Salesforce to log all activities and interactions with our customers.
- Communicate and collaborate with your team on Slack to provide the best possible solutions for our customers.
Minimum Requirements
* Customer-facing support experience, preferably at a software company.
- Fluent Spanish and English speaker with excellent spoken and written communication skills in both languages.
- A designated work-from-home area, with high-speed internet connection and free from interruptions and background noise.
- Experience working in a fast-paced environment.
- Experience with a telephony system such as Talkdesk or RingDNA.
- Past experience with restaurants is a huge plus!
Pay and Benefits
* The estimated yearly compensation for this role is the local equivalent to $20,000 USD.
- Other benefits include comprehensive health coverage, work from anywhere, unlimited PTO – plus extra fun perks!
Additional Information
* Notice – Employment Scams: Communication from our team regarding job opportunities will only be made by an arenaflex team member with an @arenaflex.com email address.
- We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers, or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.
If you're passionate about delivering exceptional customer experiences and have a flair for Spanish and English, we want to hear from you! Apply now to join our team at arenaflex and be part of our mission to revolutionize the way local businesses succeed online. Apply for this job