Experienced Customer Project Manager – Delivering Exceptional Customer Experiences in Complex Software Projects

At arenaflex, we're on a mission to revolutionize the way we approach customer-centric project management. As a seasoned Customer Project Manager, you'll play a pivotal role in driving our success by overseeing the planning, execution, and delivery of complex customer projects. If you're passionate about building strong relationships, navigating technical complexities, and driving business growth, we want to hear from you.

About arenaflex

arenaflex is a leading innovator in the technology industry, dedicated to empowering our customers with cutting-edge solutions that transform their businesses. Our team is comprised of talented individuals who share a passion for collaboration, innovation, and customer satisfaction. We're committed to fostering a culture of inclusivity, diversity, and continuous learning, where everyone has the opportunity to grow and thrive.

Job Summary

As a Customer Project Manager at arenaflex, you'll be responsible for managing multiple customer projects from inception to completion, ensuring high levels of customer satisfaction and successful project outcomes. You'll work closely with our R&D teams, customers, and stakeholders to deliver projects that meet or exceed customer expectations. Your expertise will be essential in navigating complex technical concepts, managing project dependencies, and driving business growth.

Key Responsibilities

* Project planning and execution, including scope, quality, timelines, deliverables, and budget across multiple projects

• Managing change and project scope to minimize additional unfunded work and maximize funded change requests
• Building strong customer relationships, understanding their business challenges and priorities across multiple accounts
• Collaborating with R&D teams to create and prioritize work items in the product backlog in line with customer plans and commitments
• Proactive and regular communication with customers to ensure a shared understanding of status, risks, and assumptions using a combination of reports and verbal communication
• Supporting the culture of continuous improvement within Professional Services to improve project outcomes for our customers and arenaflex
• Managing project dependencies and impediments, particularly dependencies met by the customers
• Proactive management of costs vs budget

Essential Qualifications

* Holder of a degree in electronic engineering, software engineering, or computer science

• Significant experience of managing multiple software projects in a customer-facing role
• Experience in managing customer expectations and building strong relationships
• Excellent communication skills
• Familiarity with Agile development methodologies and roles, in particular Product Owner and Scrum Master
• Ability to quickly learn and understand complex technical concepts and a background in consumer video or broadband technologies
• Negotiation skills to agree scope and timelines with customers
• Experience of using Atlassian tools (Jira, Confluence) and Microsoft Project
• Strong leadership skills to help guide and motivate R&D teams
• Fluent in English

Preferred Qualifications

* Experience working in a similar role within the technology industry

• Knowledge of arenaflex's products and services
• Certification in Agile methodologies or project management
• Experience working with cross-functional teams

What We Offer

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth, innovation, and collaboration. As a Customer Project Manager, you'll enjoy:

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Flexible working arrangements to balance work and personal life
• Access to cutting-edge technology and tools
• Opportunities to work on high-profile projects and contribute to business growth

How to Apply

If you're a motivated and experienced Customer Project Manager looking for a new challenge, we encourage you to apply to this exciting opportunity. Please submit your resume, cover letter, and any relevant certifications or references to our application portal. We can't wait to hear from you!

Equal Opportunities Employer

arenaflex is an equal opportunities employer, committed to diversity and inclusion in the workplace. We welcome applications from individuals of all backgrounds, cultures, and abilities. If you require a reasonable accommodation at any step of the application process, please let us know by answering the dedicated question in this application form.

Originally posted on arenaflex Careers

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