Experienced Customer Service Advisor – Telecommunications and Utilities Industry

At arenaflex, we're on a mission to revolutionize the way people interact with utilities, making it easier and more convenient for them to manage their services. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences, resolving complex issues, and exceeding customer expectations. If you're passionate about providing top-notch service, thrive in a fast-paced environment, and are eager to grow your career, we want to hear from you!

About arenaflex

arenaflex is a dynamic and innovative company that's changing the face of the utilities industry. We're committed to providing a seamless and hassle-free experience for our customers, and we're looking for talented individuals like you to join our team. With a focus on customer satisfaction, we're dedicated to delivering award-winning service that sets us apart from the competition.

The Role

As a Customer Service Advisor, you'll be the first point of contact for our customers, handling a wide range of queries and issues related to our telecommunications and utilities services. You'll work closely with our team to resolve complex problems, provide solutions, and exceed customer expectations. Your primary responsibilities will include:

• Managing customer issues related to slow internet speeds, poor or no connectivity, noisy line or no dial tone faults, data and email retrieval issues, billing and barring issues, and more
• Troubleshooting issues from the service entry point (phone socket) up to and including some device support
• Offering new or additional services where appropriate
• Helping customers with their bills and taking payments
• Working towards key performance indicators (KPIs) such as First Call Resolution, Customer Ease Score, Average Handling Time, Quality & Compliance, and more

What We're Looking For

* A passion for delivering exceptional customer service and exceeding customer expectations

• The ability to handle challenging, tough, and emotive calls, where there is a lot to learn and things are always changing
• Strong problem-solving skills, with the ability to think critically and come up with creative solutions
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• A calm and composed demeanor, with the ability to remain patient and empathetic in high-pressure situations
• A strong work ethic, with a commitment to meeting goals and targets and demonstrating responsibility, integrity, and efficiency
• Good timekeeping and commitment, with the ability to work independently and as part of a team
• A stable and strong internet connection, with a minimum speed of 25Mbps Download and 4Mbps Upload
• A dedicated, quiet workspace with a workstation, plenty of natural light, access to fresh air, and no distractions

What We Offer

* A competitive salary of £26,800 per annum

• 33 days holiday inclusive of Bank Holidays, with Bank holidays open from 10am to 4pm
• A full induction and all the equipment you need to do your job
• Discounts on our services and a Cashback Card for free
• A matched contribution pension scheme and life assurance up to 4x your salary
• An Employee Assistance Programme, including free counseling and legal advice
• A free virtual GP service, plus discounts on healthcare and medical cash plans
• Enhanced family-friendly policies, designed to help you and your family thrive
• Opportunities to have fun with your team throughout the year, virtually and in person
• Belonging groups, where you can help shape an even more inclusive future for arenaflex
• Ongoing learning, development, and training to ensure you thrive in your role

Why Choose arenaflex?

* We're a dynamic and innovative company that's changing the face of the utilities industry

• We're committed to providing a seamless and hassle-free experience for our customers
• We offer a competitive salary and benefits package, with opportunities for career growth and development
• We're passionate about creating a diverse and inclusive work environment, where everyone feels valued and supported
• We're dedicated to delivering exceptional customer service, and we're looking for talented individuals like you to join our team

How to Apply

If you're passionate about delivering exceptional customer service, thrive in a fast-paced environment, and are eager to grow your career, we want to hear from you! Please submit your application, and we'll be in touch to discuss your qualifications and experience. Don't worry if you don't meet all the criteria – we welcome applications from diverse and varied backgrounds, and we're excited to hear from you! Apply for this job