Experienced Customer Service Representative – Sunshine Service Ambassador

At arenaflex, we're on a mission to inspire confidence and optimism, inviting everyone to shine bright and stand out. Our brand vision is to create a resort state of mind, where every interaction is a chance to make a lasting impression. As a Customer Service Representative at arenaflex, you'll be the face of our brand, delivering exceptional experiences that exceed our customers' expectations.

About the Position

We're seeking a highly motivated and solution-oriented Customer Service Representative to join our Direct-to-Consumer team. As a key member of our team, you'll be responsible for providing exceptional customer service through various channels, including phone, email, live chat, and social media. Your primary objectives will be to:

• Provide personalized and solution-oriented customer experiences that meet our Sunshine Service Guidelines and expectations, resulting in increased spend levels and high retention.
• Play a key role in finding solutions for escalated scenarios and resolving open issues.
• Provide overall support for the Customer Service team during peak seasons and online sale events.

A Day in the Life

As a Customer Service Representative at arenaflex, you'll be responsible for handling customer inquiries and complaints in a prompt, accurate, and efficient manner. Your duties will include:

• Handling all customer inquiries and complaints via phone, email, and live chat.
• Documenting and updating customer records based on interactions.
• Maintaining a knowledge base of our evolving brand.
• Listening and responding appropriately while placing online and/or telephone orders.
• Servicing and processing e-commerce exchanges.
• Processing manual returns and exchanges resulting from Retail purchases.
• Locating items and completing the sale for customers.
• Responding to irate callers in a courteous and professional manner.
• Performing other duties as assigned or required by supervisor.

Essential Qualifications

To be successful in this role, you'll need:

• A 2 or 4-year degree in communications, retail merchandising, general studies, or other closely related subject; Bachelor's degree preferred.
• 1-3 years' previous customer service/call center experience.
• 1-3 years' previous sales or retail experience.
• Excellent interpersonal and motivational skills, innovative and self-starter.
• Positive attitude and an engaging businesslike approach.
• Ability to respond clearly and professionally either verbally or in writing to inquiries or complaints from customers.
• Excellent attention to detail and organizational skills.
• Ability to perform a high volume of transactions accurately with limited supervision.
• Proficiency in using personal computers, including Microsoft Windows, Word, Excel, and PowerPoint.
• Ability to master the EREG POS system and any new POS systems that are implemented.
• Ability to understand data flows and understand how stock levels and product data is captured and populated on the website.

Preferred Qualifications

* Pleasant, friendly, and engaging speaking voice.

• Exceptional "solution-oriented" nature.
• Comfort in dealing with new technology and systems.
• Ability to multi-task while managing time.
• Demonstrated ability to work in a fast-paced environment.

Our Core Values

At arenaflex, we're committed to our Core Values, which define how we do things The Lilly Way. We take pride in the pursuit of excellence, create our own path, become stronger together, operate with integrity, make the world a brighter place, continuously improve, and have fun in the process.

Doing Our Part

As a company, we're committed to corporate social responsibility. We believe in doing the right thing for our people, the places we work, and our planet. We recognize the importance of serving the communities where our employees work and live, and we're cognizant of the impact that our operations can have on the environment.

A Little More to Know

This position is classified as a full-time, hourly, non-exempt position, eligible for overtime and standard company benefits. The position is based in our home office location in King of Prussia, Pennsylvania, and requires adherence to defined break times. Given the seasonality of the business, this position may require flexible, additional working hours during peak periods.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, or any other characteristic protected by law.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's making a difference, apply now! Apply for this job