Experienced Healthcare Customer Service Representative – Remote Opportunity with arenaflex

Join arenaflex, a global digital business services company, and become a key contributor to delivering exceptional customer experiences in the healthcare industry. At arenaflex, we pride ourselves on being a force of good in supporting our communities, clients, and the environment. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to make a meaningful impact. As a Healthcare Customer Service Representative, you will be part of a collaborative and engaging environment where no two days are the same. You will have the opportunity to interact with people from all walks of life, and as you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

About arenaflex

arenaflex is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. Our mission is to make people's lives simpler, faster, and safer by providing a balanced high-tech and high-touch approach blended with deep industry and geographic expertise.

Benefits of Working with arenaflex

* Paid Training

• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

TP and You

As a Healthcare Customer Service Representative, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will have the chance to interact with people from all walks of life, and as you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company? At arenaflex, the sky is the limit!

Your Responsibilities

As a Healthcare Customer Service Representative, your key responsibilities will include:

• Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling if required

We're Looking for Fearless People

We're looking for fearless people who are inspired to deliver only the best in all that we do. If you're a motivated individual with a passion for customer service, we want to hear from you!

Requirements

* Ability to work remotely in a virtual team environment

• 6 months of customer service experience preferred
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills in both English and Spanish
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

* Internet Requirements:

• Minimum subscribed download rate equal to or exceeds 15.0 Mbps
• Minimum subscribed upload rate equal to or exceeds 5.0 Mbps
• ISP must have no packet loss and ping under 50ms
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
• Proof of internet speed required
• Clean and quiet workspace

Be Part of Our arenaflex Family

At arenaflex, it's our mission to provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.

Apply Now

If you're a motivated individual with a passion for customer service, we want to hear from you! Apply now to become a part of the arenaflex team and start your journey to delivering exceptional customer experiences in the healthcare industry. Apply for this job