Experienced Ticket/Gate Agent (Customer Service Representative) - GRB

At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Ticket/Gate Agent, you'll be the face of our brand, welcoming and caring for our customers as they travel with us. If you're a people person with a passion for delivering top-notch service, we want to hear from you.

About arenaflex

arenaflex is a world-leading airline that connects people and cultures across the globe. Our mission is to deliver an elevated experience for every customer, every time. We're committed to living our values of Care, Integrity, Resilience, and Servant Leadership in everything we do.

Key Responsibilities

As a Ticket/Gate Agent, you'll play a critical role in ensuring our customers have a smooth and enjoyable travel experience. Your responsibilities will include:

• Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation.
• Tagging and lifting baggage from scales to conveyor belts. Some bags will weigh up to 70 pounds.
• Operating loading bridges.
• Opening, closing, and securing aircraft doors.
• Escorting unaccompanied minors and disabled passengers throughout the airport.
• Providing exceptional customer service and resolving issues in a timely and professional manner.

Scheduling and Work Environment

Scheduling is based on operational needs, with shifts ranging from early morning to overnight. Each station is different based on its individual flight schedule. You'll work between 20 and 40 hours per week based on your seniority. Our airport environment can be fast-paced and dynamic, but we're committed to providing a safe and supportive work environment for all our employees.

Benefits and Perks

At arenaflex, we believe in Sharing Success with our employees. We offer a range of benefits and perks to help you keep climbing, including:

• Competitive salary and industry-leading profit-sharing program
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation, earned for use in the following vacation year (April 1 – March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Comprehensive health benefits, including medical, dental, vision, short/long term disability, and life insurance benefits
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare.

What You Need to Succeed

To be successful in this role, you'll need:

• Consistently prioritize safety and security of self, others, and personal data
• Embrace diverse people, thinking, and styles
• Possess a high school diploma, GED, or high school equivalency
• Be at least 18 years of age and have authorization to work in the United States
• Proficiency in English
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
• Possess basic digital literacy
• Pass a physical ability test (PAT)
• Pass a Customer Service Assessment
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal

What Will Give You a Competitive Edge

While not required, having the following qualifications will give you a competitive edge:

• N/A

How to Apply

If you're passionate about delivering exceptional customer service and want to join a dynamic team that's committed to making a difference, apply now. We can't wait to hear from you! Apply to this job Apply for this job