Experienced Eyewear Customer Service/Sales Advisor – Delivering Exceptional Patient Experience in a Dynamic Healthcare Environment

At arenaflex, we're on a mission to revolutionize the way people see, look, and live their best lives. As an Eyewear Customer Service/Sales Advisor, you'll play a vital role in helping us achieve this vision by providing personalized eyecare to our patients. If you're passionate about delivering exceptional customer service, have a flair for sales, and are eager to learn about the eyewear industry, we want to hear from you!

About the Role

As an Eyewear Customer Service/Sales Advisor at arenaflex, you'll be part of a high-growth, premier healthcare company that's dedicated to making healthcare accessible to all. Our unique retail experience sets us apart from the rest, and we're looking for someone who shares our passion for delivering exceptional patient care. You'll work closely with our trusted community doctors and knowledgeable teams to provide a seamless patient experience that's built on relationship building and trust.

Key Responsibilities

• Provide patients with exceptional customer service by understanding and advising their needs

• Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit
• Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust
• Provide patients with comprehensive explanation of insurance benefits
• Utilize company-provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear
• Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames
• Collaborate with doctor(s) and team members to provide seamless patient experience
• Communicate and demonstrate the arenaflex values and brand philosophy while working with patients
• Participate in other office duties as assigned

About You

• Experience in a customer-facing or sales-related position (Retail, Hospitality, or Optical field preferred, but not required)

• A proactive approach to problem-solving with an entrepreneurial spirit
• Willing to learn about industry, product, and services
• Ability to sell with a desire to meet office goals with a "can-do" attitude
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment
• Team player who is willing to collaborate to provide the best patient experience

Growth with Us

• Grow and develop your career through role-specific training programs

• Be offered an opportunity to earn bonuses and commission (role-specific)
• Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance, and more
• Participate in our Vision coverage and associate discounts on our products
• Participate in our 401(k) with competitive company match
• Accrue PTO and paid holidays from day one

Introduction to arenaflex

At arenaflex, we're more than just a healthcare company – we're a community of passionate individuals who are dedicated to making a difference in the lives of our patients. Our unique business model sets us apart from the rest, and we're looking for someone who shares our passion for delivering exceptional patient care. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction.

Why Join arenaflex?

• Be part of a high-growth, premier healthcare company that's dedicated to making healthcare accessible to all

• Work in a fun, inclusive environment as part of a collaborative team
• Prioritize the care of our associates and our patients, connect the knowledge of our talented teams to our patients' needs, and continuously grow professionally and improve arenaflex in meaningful ways
• Have the opportunity to build your professional career with an organization that is purposeful and whose values drive actions

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. arenaflex will not tolerate discrimination or harassment based on any of these characteristics.

Ready to Join Our Team?

If you're passionate about delivering exceptional customer service, have a flair for sales, and are eager to learn about the eyewear industry, we want to hear from you! Apply now to become an Eyewear Customer Service/Sales Advisor at arenaflex and start your journey to making a difference in the lives of our patients. Apply to this job Apply for this job