Audio Video Field Service Engineer
Daktronics is a company that designs, engineers, manufactures, and supports digital LED display technology and audio systems. The Audio Video Field Service Engineer will provide on-site and remote technical support for Daktronics equipment, ensuring effective operation during events and installations while also training service partners and creating knowledge base articles.
Responsibilities
- Providing service, installation, or support during an event at a customer site
- Providing on-site technical and maintenance services for Control Systems and Display Systems
- Leveraging your knowledge by training our Service Partners
- Regularly participating in technical training on new and different products and systems to advance your technical knowledge to support Daktronics Customers
- Actively creating and updating knowledge base articles for internal/external use
- Perform other duties as assigned or needed to support the efforts of Daktronics
- Providing technical over-the-phone support to internal and external customers
- Responding to customers’ request for technical support primarily through incoming and proactive outbound calls
- Providing software application installation/configuration support along with 'how-to' assistance
- Troubleshooting and solving basic to sophisticated hardware and software technical issues
Skills
- Minimum of an associate degree plus relevant experience
- Must be able to communicate effectively in a variety of settings
- Positively and professionally able to work in stressful situations
- Show personal commitment to continuously improve
- Display a can-do attitude in good and bad times
- Effectively exercise discretion and independent judgment
- Strong computer skills: Internet navigation, word processing, spreadsheets, and Daktronics internal programs
- Work effectively as a team member assisting when and where needed
- Comfortable working from a home office location
- Must be able to get a passport
- Able to work at heights or from a ladder and able to carry ladder/tools/parts from vehicle to work site
- Ability to lift, carry, and move up to 45 pounds
- Ability to work in a variety of environments, including cold/hot weather, small spaces
- Must be able to work nights and weekends based on pre-determined business need
- The selected individual must be able to travel by air and ground and comply with the Daktronics Driver Eligibility Policy to begin and maintain employment
- Fluent in English, written and verbal
- Applicants must be 18 years of age or older
- Daktronics does not sponsor, renew, or extend immigration visas for this position
- Bachelor's degree preferred
- Preferred majors include Electronics Engineering Technology, Computer Engineering Technology, A/V Broadcast, or similar programs
- Will consider non-technical bachelor's degree if applicant also has previous experience demonstrating technical learning ability
Benefits
- Financial relocation assistance
Company Overview