Key Account Rep Tech
Imagine working for a company that has one of the widest selections of technology products in the industry. Staples Technology Solutions (STS) is a B2B Sales division of Staples Contract and Commercial. We provide multiple solutions to businesses including data center infrastructure products and services, desktops, laptops, tablets, peripherals, and Managed Print Services. From the largest global enterprises to local commercial businesses, our STS team provides customized solutions that leverage our vast purchasing, warehousing, delivery, and logistics and to meet customers everyday business needs.
Position Summary
The Key Account Rep – is an integral part of the technology sales model designed to collaboratively sell with high performing Account Executive teams in a dedicated motion. This role will act as a sales resource that will assist and support the Technology Account Executive (AE) within their existing customer base and as well was uncover and develop new opportunities (Computing Devices including Software and Services, Transactional Print Hardware, MPS and Toner in Sequoia) for these customers.
This role will ensure that Customers aligned to the Technology Account Executives book of business have positive experiences which increases their satisfaction with Technology products and services.
Also, the KEY ACCOUNT REP will be responsible for supporting the relationships with Customers, monitoring the delivery of all products, services, and programs to them by partnering with Project Managers and Customer Service for large and Complex projects.
Primary Responsibilities
The Key Account Rep will primarily be focused on supporting the Account Executives (AE’s), while learning the Computing and Print industry through education and development with Customer Care, Products, Solutions, Distribution and Sourcing.
Work directly with assigned AE’s, AM’s & RSD’s to identify, cultivate and pursue opportunities to drive further customer Computing and Print category penetration via telephone and in-person as needed
Contribute to the development of solutions and proposals for both programmatic and transactional opportunities
Focus on customer retention and the following activities:
- Penetrate accounts with multiple locations with local buying decisions
- Assist in growth of new customers
- Support the Sales Team as needed to prepare for and follow up after sales calls/sales activities
- Support bid initiatives including entering, submission, order tracking and follow-up with the different internal departments
- Provide pricing & follow-up to external sales field and customer
- Act as the point of contact for the customer when the Technology Seller is unavailable
- Develop selling skills of qualifying, strategizing, sales call tactics, closing, and maintaining service levels
- Understand the key technology processes for sourcing, order fulfillment, and project management
- Learn the primary Staples operating platforms (Sunrise and Sequoia)
- Ad Hoc Support - includes requests from sales field, manager and leadership team for account and departmental initiatives
- Engage OEM’s and Distributors as needed to get the best cost and product availability
- Complete job-related training courses and/or seminars, as may be required for the job and/or assigned by Manager
- Acts as external client advocate with internal partners
- Collaborates and takes ownership with internal managers and team members on standardization and process improvement to increase customer satisfaction
- Maintain & regularly update EOL products & EDI Catalogs
- Assist on program rollouts, implementations, and retention/sales growth related projects
- Resolve issues to the customers through experience and utilization of available resources including Customer Service, Logistics, Credit & Collections and IT.
Qualifications
Basic
- Minimum 4-5 years related Sales or Sales Support work experience
- Minimum of 2-3 years of Technology Hardware Experience preferred
- Proven self-starter with energy and motivation to uncover, develop and close sales with ability to work independently with minimal supervision
- Must be results oriented and driven by both financial and career opportunities
- Demonstrate strong time management skills
- Demonstrate strong verbal and written communication skills
- Context-switching expert: the ability to balance multiple concurrent responsibilities of varying priorities and to shift focus from one to another with minimal loss of productivity or work quality.
Preferred
- Proficient in MS Office (Excel, Word, PowerPoint)
- Proficient in Salesforce.com
- Bachelor's Degree
- Industry Knowledge
- Business process impact knowledge
Interested in joining the team? Check out our perks and benefits!
Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.