Professional Services Consultant

Job description

• Deliver implementation and training services, both onsite and remotely, including software configuration and user training.
• Analyze customers’ operational processes to identify opportunities for improvement and solution alignment.
• Lead customers through the full implementation lifecycle from project kickoff and requirement gathering to configuration, training, and go-live.
• Collect, document, and validate project requirements to ensure successful solution delivery.
• Translate client business needs into process improvements and technical solutions, including complex software configurations and customizations.
• Prepare and submit project progress reports in accordance with organizational standards.
• Build and maintain strong client relationships to ensure high satisfaction, efficient deployment, and effective user adoption.
• Collaborate with the sales team during pre-sales activities to identify and understand client requirements.
• Develop and manage detailed project plans outlining timelines, dependencies, required resources, and scope.

• 20% (average)

• Strong analytical skills (in depth troubleshooting skills)
• Communicate technical information to non-technical users
• Simultaneously manage various tasks and projects effectively and proactively
• Basic database knowledge (mainly Microsoft SQL server and IBM DB2) including the ability to run and build SQL queries
• Good basic knowledge of current MS & IBM Power operating systems
  • Basic networking knowledge is highly recommended
  • FTP and remote desktop usage experience would be advantageous
• Basic hardware knowledge of PC’s, servers and scanner

• Ability to document/outline issues and requests in writing including all technical aspects
• Excellent verbal and written communication skills
• Ability to follow through the troubleshooting process from start to finish including clear, frequent and effective communications to customers as well as internal stakeholders

• Team player
• Upbeat & positive attitude towards coworkers and customers
• Strong will to learn and grow
• Proactive
• Well spoken

• Windows/Fenestration industry background
• Cabinetry/Furniture industry background
• Production driven environment
• ERP/PPS systems (support and ideally configuration)
• Knowledge of Frontier or similar ERP systems is a significant advantage.

• Bachelor’s Degree in a computer science (or similar education) or, alternatively, several years of IT-related and field work on-site experience (mandatory)
• Working with DB2 SQL queries (mandatory).
• Working within Windows Server environments 2008 and above (advantageous).
• Using trouble-ticketing system (advantageous).
• Diagnosing and resolving application errors via remote tools such as TeamViewer or similar (advantageous).

• Competitive compensation and a comprehensive benefits package
• Be part of a global leader of premium software designed for the discrete manufacturing industry
• Opportunity to travel
• Access to best practices and growth opportunities through our owner Constellation Software