Rewritten Job Title:
Experienced Customer Service Training Specialist – Specialty Equipment Development and Quality Assurance
Rewritten Job Description:
Join arenaflex, a Leader in the Insurance Industry
At arenaflex, we believe that a diverse and inclusive workplace is the key to achieving business results. Our goal is to create a workplace where all employees feel empowered, enabled, and included to perform at their best. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.About arenaflex's Specialty Equipment Division
The Specialty Equipment division is a leader in the insurance industry, providing innovative solutions to our customers. Our team is dedicated to delivering exceptional customer service and support, and we are looking for a talented Customer Service Training Specialist to join our team.Job Summary
We are seeking an experienced Customer Service Training Specialist to join our team in Bellevue, WA. As a key member of our team, you will be responsible for delivering impactful training programs, supporting quality assurance initiatives, and providing consistent, constructive feedback to peers. If you have strong creativity, attention to detail, and organizational skills, we encourage you to apply for this exciting opportunity.Key Responsibilities
- Develop and deliver training programs for new team members, providing corrective training, and new program training for existing staff.
- Assist with the updating of current training materials and helping to develop new training materials to support the latest programs and/or new clients, as necessary.
- Proficiency with systems and a willingness to learn new technologies.
- Analyze data and trends to collaborate on making recommendations to continuously improve internal processes, standards, and learning and development solutions.
- Work within guidance to arrange and prioritize activities to efficiently meet business objectives, while focusing on continuous process improvement.
- Assess and evaluate current team members' capabilities and training needs to identify skill gaps and areas for improvement.
- Quality Assurance: support the call and document audit processes to confirm we are meeting our quality standards.
- Partner with supervisor/manager team on performance and coaching of staff.
- Manage confidential information professionally.
- Support and promote a continuous learning culture.
- Support the Customer Contact Center, as needed.
- Handle inbound customer calls, providing answers and resolving issues.
- Place outbound calls to insurance agents and brokers to verify information.
- Respond to email inquiries and information requests.
- Enter data into the insurance tracking system.
- Develop product knowledge to effectively communicate features and benefits.
- Perform other duties as assigned.
Requirements
- High School Diploma or equivalent experience.
- 1 or more years of training, teaching, and/or presentation-related experience.
- Excellent written & verbal communication skills.
- Proficient keyboard skills with a typing speed of 40+ WPM.