Remote Customer Support Representative at Hulu

Job Summary Hulu is seeking a dedicated and customer-focused Remote Customer Support Representative to provide top-tier support to our subscribers. In this role, you will assist customers with account issues, billing inquiries, and technical troubleshooting while ensuring a seamless and enjoyable experience for every Hulu user. If you have excellent communication skills and a passion for problem-solving, we encourage you to apply. Key Responsibilities • * Respond promptly and professionally to customer inquiries via chat, email, and phone. • * Assist users with account management, billing issues, subscription plans, and payment concerns. • * Troubleshoot technical issues related to streaming, device compatibility, and software updates. • * Educate customers on Hulus features, policies, and service offerings. • * Maintain accurate records of customer interactions and escalate complex issues when necessary. • * Deliver exceptional customer service while meeting performance metrics. • * Collaborate with internal teams to improve the customer support experience. • Required Skills and Qualifications • * High school diploma or equivalent (Bachelors degree preferred). • * Proven experience in customer service, preferably in a call center or remote environment. • * Strong problem-solving and critical-thinking abilities. • * Excellent verbal and written communication skills. • * Ability to multitask and work efficiently in a fast-paced environment. • * Familiarity with streaming platforms, digital subscriptions, and technical troubleshooting. • * Proficiency in using customer support tools and CRM software. • Experience • * Minimum of 1-2 years of experience in a customer service or support role. • * Experience working remotely and managing customer interactions via multiple communication channels. • * Background in the entertainment, media, or tech industry is a plus. • Working Hours • * Full-time and part-time positions available. • * Must be available to work flexible shifts, including evenings, weekends, and holidays as needed. • * Shifts may vary based on customer demand and business needs. • Knowledge, Skills, and Abilities • * Strong understanding of streaming services and digital content platforms. • * Ability to handle high-volume customer interactions professionally and efficiently. • * Strong organizational and time management skills. • * Adaptability to changing policies, tools, and customer needs. • * A proactive approach to problem-solving with a customer-first mindset. • Benefits • * Competitive hourly pay with performance incentives. • * Comprehensive health, dental, and vision insurance. • * 401(k) retirement plan with company match. • * Paid time off, sick leave, and holidays. • * Monthly streaming subscription reimbursement. • * Career growth opportunities within Hulu and the broader Disney family. • * Employee discounts on Hulu and other Disney services. • Why Join Hulu? At Hulu, we believe in creating the best streaming experience for our customers, and that starts with exceptional support. We foster an inclusive and innovative work environment where employees can thrive, grow, and make a real impact. Join us and be part of a team that values creativity, customer satisfaction, and cutting-edge technology. How to Apply Interested candidates should submit their application online through Hulus official careers page. Please include an updated resume and a brief cover letter highlighting your customer service experience and why you are excited about joining Hulu. Join us at Hulu and help redefine the future of streaming entertainment!