Experienced Customer Service Associate II - Hybrid Role at arenaflex
Join arenaflex, a leading wholesale distributor of security and low-voltage products in North America, and become an integral part of our customer-centric team. We're passionate about empowering our customers to succeed in the exciting and growing marketplace, and we believe our people are our greatest asset. As an Experienced Customer Service Associate II, you'll play a vital role in delivering world-class customer service, driving business growth, and contributing to our culture of performance, development, and endless opportunities.
About arenaflex
arenaflex is a dynamic and innovative company that's been at the forefront of the security and low-voltage industry for years. We're committed to building a diverse and inclusive workplace, where everyone feels valued and empowered to contribute. Our team is passionate about delivering exceptional customer service and driving business growth, and we're always looking for talented individuals who share our vision.
The Role
In this hybrid role, you'll work collaboratively with our Central Sales Group Customer Care team, reporting to the Supervisor, to provide exceptional support to our customers. As an Experienced Customer Service Associate II, you'll be responsible for delivering world-class customer service, driving business growth, and contributing to our culture of performance, development, and endless opportunities.
Key Responsibilities:
* Deliver world-class customer service to all customers, responding to inquiries via phone calls, and addressing account inquiries, orders, returns, quotes, and more
- Exhibit in-depth knowledge of arenaflex products, systems, and procedures, and stay up-to-date on new technologies and industry developments
- Listen attentively to customer needs and concerns, providing timely and effective solutions, and ensuring accurate input of customer data and detailed notes
- Meet monthly KPIs and schedule adherence guidelines, while maintaining a high level of productivity and efficiency in a fast-paced environment
Requirements:
* Strong verbal and written communication skills, with the ability to articulate complex information clearly and concisely
- 1+ year of customer service experience, with a proven track record of delivering exceptional customer support
- Availability to work full-time hours between 8am-8pm ET, with flexibility to adapt to changing business needs
Preferred Qualifications:
* Experience using Microsoft Office Products, Epicor Prophet 21, and Salesforce
- Bilingual abilities, with fluency in multiple languages
What We Offer:
* Comprehensive benefits package, including medical, dental, vision, commuter benefits, pet insurance, and 401k participation from day one
- Generous paid time off, including 2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3, as well as 12 paid holidays per year
- Four weeks of parental leave without using vacation time, and team member discounts on company products and services
- Opportunities for professional growth and development within a global business, with a focus on performance, customer service, and team member development
Work Environment and Company Culture:
* arenaflex is a fast-paced and dynamic work environment that's always evolving
- We're committed to building a diverse and inclusive workplace, where everyone feels valued and empowered to contribute
- Our team is passionate about delivering exceptional customer service and driving business growth, and we're always looking for talented individuals who share our vision
Compensation, Perks, and Benefits:
* Competitive salary and bonus structure
- Comprehensive benefits package, including medical, dental, vision, commuter benefits, pet insurance, and 401k participation from day one
- Generous paid time off, including 2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3, as well as 12 paid holidays per year
- Four weeks of parental leave without using vacation time, and team member discounts on company products and services
How to Apply:
If you're passionate about delivering exceptional customer service and driving business growth, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! Apply Now or Learn More About This Opportunity Apply for this job