Account Manager
Who We Are
Audicus is a health-tech company based in New York City. We are changing the hearing aid industry with a leading telehealth solution that streamlines the hearing care experience from user testing to product delivery - both for consumers and providers. We are highly mission-driven and have reconnected, transformed and empowered tens of thousands of lives to date
WHO WE AREAudicus is a health-tech company based in New York City. We are changing the hearing aid industry with a leading telehealth solution that streamlines the hearing care experience from testing to product delivery - both for consumers and providers. We are highly mission-driven and have reconnected, transformed and empowered tens of thousands of lives to date.
THE ROLEThe Account Manager role is a mix of sales, customer support, operations and user experience functions, all of which are vital to the success of Audicus. This opportunity is perfect for an energetic, self-starter who wants to join a fast-growing startup. This role owns the post-sale journey of our partners and focuses on onboarding and developing relationships, providing support and problem solving issues. We'll show you the ropes, but will ultimately need someone who genuinely enjoys interacting with people and who can help build our brand through exceptional account management.
RESPONSIBILITIES
- Lead onboarding: Own the end-to-end onboarding process for new partners, ensuring timelines, systems, and expectations are set up correctly from day one.
- Deliver training & education: Provide structured test and product training and ongoing education to ensure partners are confident and effective.
- Handle support & escalations: Serve as the main point of contact for day-to-day issues, troubleshooting problems and resolving escalations quickly.
- Own partner performance: Manage a portfolio of partners with clear accountability for KPIs including revenue, retention, and engagement.
- Execute growth initiatives: Proactively run outreach and revenue programs to expand accounts and increase engagement.
- Run strategic reviews: Lead quarterly business reviews focused on performance analysis, growth opportunities, and actionable plans.
- Drive internal alignment: Translate partner feedback into clear insights and work with operations, marketing, and product teams to improve processes, reduce churn, and strengthen long-term retention.
- 2-4 years of Account Management, Sales, or Customer-Facing Experience
- Energetic, go getter, easy going, hard working, and sincere
- Fast learner - you retain information quickly and are eager to tackle new challenges
- Collaborative - you are a team player who loves helping others around you
- Highly organized and responsible - you take ownership of tasks and are a master multitasker
- Growth mindset - naturally curious with a strong desire to learn