Claims Specialist (Bilingual English/French)
Turo is the world’s largest car sharing marketplace, and they are seeking a Bilingual Claims Specialist to join their Claims team. The role involves providing exceptional customer service, investigating and processing auto claims, and contributing to the improvement of claims handling processes.
Responsibilities
- Provide exceptional customer service to Turo Hosts and Guests
- Investigate and process auto claims filed by Hosts and Guests
- Assist Turo members in the self-resolution process
- Coordinate claims processing with Turo’s third-party administrator
- Collect any amounts due from Guests
- Maintain accurate and complete claim documentation
- Contribute to continuous improvement of claims handling processes
- Support Turo’s goal of being a leader in customer service and cost management
Skills
- Must reside in Toronto, Ontario
- Bilingual fluency in French and English
- 1+ year of auto claims handling experience preferred, ideally with a major auto insurance carrier or car rental company
- Entry-level candidates with strong customer service experience and demonstrated interest in automotive are encouraged to apply
- BA/BS or equivalent experience
- Exceptional interpersonal and communication skills
- Strong conflict resolution and de-escalation skills
- Ability to work in a fast-paced environment and adapt to change
- Excellent follow-through and attention to detail with minimal supervision
- Strong team player with a positive attitude, high energy, integrity, and strong work ethic
- Commitment to responsiveness and availability
- Proficiency with CRM systems, Google Workspace, Microsoft Office, and claims management systems
- Experience balancing solutions across multiple stakeholders in a two-sided marketplace environment, including Hosts, Guests, third parties, and internal teams
Benefits
- Competitive salary, equity, benefits, and perks for all full-time employees
- Employer-paid medical, dental, and vision insurance (Country specific)
- Retirement employer match
- Learning & Development stipend to invest in your professional development
- Turo host matching program
- Turo travel credit
- Cell phone and internet stipend
- Paid time off to relax and recharge
- Paid holidays, volunteer time off, and parental leave
- For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities
Company Overview