Experienced Technical Customer Support Specialist – Vacation Rental Industry Expert
At arenaflex, we're a fast-growing company leading the vacation rental industry with our innovative software. We're not just any startup; we're a dynamic team of over 350 people from more than 60 different nationalities, founded in the heart of sunny Barcelona. Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We're seeking a tech-savvy professional to join our team as a Technical Customer Support Specialist, fully remote from any location in Latin America or the Caribbean.
About the Role
As a Technical Customer Support Specialist at arenaflex, you'll use your technical expertise to provide top-notch support to our customers. You'll troubleshoot complex issues, ensure high customer satisfaction, and become an expert in the arenaflex software. Your primary goal will be to assist our customers in connecting arenaflex with the main reservation platforms integrated with our platform, such as Airbnb. In cases of connection issues, you'll take the initiative in finding the root cause and solving it whenever possible, by investigating the problem while assisting the customers.
How Will You Make an Impact?
As a Technical Customer Support Specialist, you'll be responsible for:
- Providing guidance to users on different connection types
- Proactively troubleshooting complex technical issues with clients related to our platform integrations
- Taking appropriate action and guiding customers to resolve their issues
- Responding to requests for assistance via email, tickets, or chats
- Delivering excellent customer service, ensuring high satisfaction
- Maintaining strong client relationships through phone, chat, email, and screen-sharing support
- Reporting customer feedback and issues to relevant teams and following up as needed
What Makes You a Great Fit?
To succeed in this role, you'll need:
- Experience in technical customer support or a similar role
- Strong verbal and written communication skills in English
- Patience, attention to detail, and strong logical thinking
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Experience with CRM and support tools like Zendesk, Intercom, or Freshdesk
- Positive attitude and a strong sense of responsibility
- Eagerness to learn about technology
- Availability to work in weekends
How Can You Earn Extra Bonus Points?
Familiarity with major OTAs (e.g., Airbnb, Booking.com, HomeAway/VRBO, Expedia) is a plus!
Why You'll Love Us
At arenaflex, we're a growing, dynamic company with a truly international team. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives, and skills in our team. We're committed to creating a workplace where everyone is heard and feels a sense of belonging. You'll be part of a contagious energy, hard work, and passion for what we do.
What's in It for You?
As a Technical Customer Support Specialist at arenaflex, you'll enjoy:
- The freedom to work from home
- Salary in EUR/USD
- Expense coverage for computers and gadgets
- Great culture and working environment with an international team of over 60 different nationalities
- Travel to our yearly team-building events at company's expense
- Boost your earning potential with our referral program that offers paid compensation
- Dive into a career adventure with endless opportunities for growth and development
- Spice up your remote work routine with a dash of fun! Join us for virtual team activities
So, What Are You Waiting For?
Apply now and join our team of experts in the vacation rental industry! All applications and CVs must be submitted in English.
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