Experienced Annuities Customer Support Specialist – US Remote Opportunity

At arenaflex, we're dedicated to delivering exceptional customer experiences and providing innovative solutions to our clients. As an Annuities Customer Support Specialist, you'll play a vital role in ensuring our customers receive the highest level of service and support. If you're passionate about delivering elite customer experiences and have a strong background in customer service, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of innovative solutions and services to the insurance and annuities industry. Our team of experts is committed to delivering exceptional results and exceeding customer expectations. We're proud to offer a dynamic and inclusive work environment that fosters growth, learning, and collaboration.

Job Summary

As an Annuities Customer Support Specialist, you'll be responsible for providing exceptional customer service and support to our clients. You'll work closely with agents, internal wholesalers, and other departments to resolve customer inquiries and issues in a timely and professional manner. Your primary goal will be to deliver an elite customer experience and drive process improvements that positively impact our customers.

Key Responsibilities

- Follows procedures to process new business application transactions accurately and efficiently. - Corresponds with agents, internal wholesalers, and other departments regarding pending cases. - Responsible for the accurate handling and timely execution of New Business Applications. - Provides an elite customer service experience through effective communication, empathy, and problem-solving skills. - Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer's experience. - Ensures transactions are processed on our administrative systems accurately and in a timeframe considered suitable by SEC and DXC/BrightHouse guidelines. - Reports any potential fraudulent, money laundering, or unethical requests that have been reviewed. - Performs other related duties as assigned or required.

Mandatory Requirements

- High school diploma or equivalent. - Minimum 2 years of customer service experience in the insurance and annuities fields. - Working experience of insurance products, applicable policies, procedures, and guidelines. - Excellent communication skills, both written and verbal. - Excellent grammar and writing skills.

Preferred Qualifications

- Annuities experience is highly preferred. - MS Excel experience.

Work Environment

- This position is fully remote within the United States only. - Schedule is Monday through Friday, 8:00am - 5:00pm; Central Time Zone is preferred. - All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future.

Compensation and Benefits

arenaflex offers a competitive compensation package, including a salary range of $31,800 - $52,000, depending on experience. Full-time hires are eligible to participate in the arenaflex benefit program, which includes health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan; paid holidays; and paid time off.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and professional certifications. Our employees also have access to a comprehensive library of online courses and training resources.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive work environment that fosters growth, learning, and collaboration. We're committed to creating a workplace culture that values diversity, equity, and inclusion. Our employees enjoy a range of benefits, including flexible work arrangements, employee recognition programs, and community involvement opportunities.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [arenaflex application portal]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

Disability Accommodations

If you're an individual with a disability, a disabled veteran, or a wounded warrior and you're unable or limited in your ability to access or use our website as a result of your disability, you may request a reasonable accommodation by contacting us via [arenaflex email]. Please note that arenaflex will respond only to requests for accommodations due to a disability.

Recruitment Fraud Warning

arenaflex does not make offers of employment via social media networks and never asks for any money or payments from applicants at any point in the recruitment process, nor asks a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available [here]. Apply for this job