Collections and Customer Service Advisor – Asesor de Cobranza y Servicio al Cliente - Contract to Hire

At arenaflex, we're dedicated to providing credit to individuals from low-income sectors, with a strong goal of promoting social impact and economic growth. Our mission is to empower people to take control of their financial lives, and we're looking for talented professionals to join our team. As a Collections and Customer Service Advisor, you'll play a vital role in helping us achieve our mission. You'll be responsible for managing collection processes, providing exceptional customer service, and promoting financial responsibility among our clients. If you're passionate about making a difference in people's lives and have a knack for communication and problem-solving, we want to hear from you.

Responsibilities:

* Proactively manage collection processes and provide support to clients via phone or digital channels, ensuring clear and respectful communication.

• Offer personalized assistance to clients regarding their payment plans, due dates, and financial obligations, always seeking a constructive resolution.
• Support clients in understanding and navigating their credit status, promoting financial responsibility while aligning with company policies.
• Document all interactions in CRM or ticketing platforms to ensure proper follow-up and case tracking.
• Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction.
• Stay up-to-date with industry trends and regulatory requirements to ensure compliance and best practices.

Requirements:

* Bachelor's degree from a reputable university (Universidad Católica Andrés Bello, Universidad Metropolitana, or Universidad Monteávila).

• Preferred degrees: Business Administration, Economics, Engineering, or Law.
• A copy of your university degree must be submitted to complete the process.

Essential Skills:

* Basic understanding of consumer credit and financial products.

• Strong communication and negotiation skills for collections and customer service.
• Experience using CRM systems, ticketing, or case-tracking tools.
• Good command of Excel (basic to intermediate level).
• Fluency in Spanish (written and verbal).
• Ability to work in a fast-paced environment and prioritize tasks effectively.

Preferred Skills:

* Experience in collections, customer service, or a related field.

• Knowledge of financial regulations and industry standards.
• Familiarity with CRM software and other customer service tools.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.

What We Offer:

* Competitive salary and benefits package.

• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Flexible work arrangements and remote work options.

Company Culture:

At arenaflex, we value diversity, inclusivity, and teamwork. We believe in creating a work environment that is supportive, challenging, and rewarding. Our team is passionate about making a difference in people's lives, and we're looking for like-minded individuals to join us on this journey.

How to Apply:

If you're a motivated and results-driven professional who is passionate about customer service and collections, we want to hear from you. Please submit your application, including your resume, cover letter, and a copy of your university degree. We can't wait to hear your story and learn more about your qualifications.

Note:

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, respectful, and free from discrimination. Apply for this job