Experienced Healthcare Customer Service Representative - Remote USA
Join arenaflex, a global leader in customer experience and technology, as a Healthcare Customer Service Representative working remotely in the USA. As a key member of our award-winning team, you'll have the opportunity to make a meaningful impact on the lives of our customers while igniting your career with a dynamic and inclusive organization.
About arenaflex
arenaflex is a company that's passionate about making customers happy. Since 1982, we've helped leading brands build engaged, pleased, and profitable customer experiences powered by our unique combination of humanity and technology. With a global team of curious lifelong learners, we're committed to delivering exceptional customer experiences that start with you.
Our Culture
At arenaflex, we believe that our employees are the spark that brightens days and ignites careers. That's why we've created a culture that's supportive, inclusive, and community-minded. Our Great Place to Work certification in the United States is a testament to our commitment to creating a workplace where everyone feels valued, respected, and empowered to be their authentic selves.
What You'll Be Doing
As a Healthcare Customer Service Representative, you'll be the difference between our customers' average and exceptional experiences. You'll bring your passion and strong product and brand knowledge to recommend upgrades to their health plans, conduct research, and provide answers to customers regarding general health care benefit and eligibility questions. You'll also assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information.
A Typical Day
* Bring your passion and strong product and brand knowledge to recommend upgrades to their health plans
- Conduct research and do outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
- Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information
What You Bring to the Role
* 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- High school diploma or equivalent
- Computer experience
- High-speed internet (> 15 mbps)
- A USB wired headset (or a headset that meets our requirements)
- A smartphone or another device that runs IOS or Android (iPad, etc.) for your daily log-in
What You Can Expect
* Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Base wage range of $16 per hour plus performance bonus opportunities
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Visit our website
for more information on our employee benefits.
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family.
You'll Report to a Team Lead
You'll contribute to the success of the customer experience and the overall success of the team.
About arenaflex
arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. arenaflex embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
How to Apply
If you're passionate about making a difference in the lives of our customers and igniting your career with a dynamic and inclusive organization, apply now to join our arenaflex team as a Healthcare Customer Service Representative working remotely in the USA.
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