Experienced Customer Experience Associate (Seasonal, Remote – Catalog/Retail Support)
Join arenaflex, a leader in direct-to-you luxury retail, as we embark on a magical holiday season. Are you a friendly, solution-oriented individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced service environments and enjoy helping customers create magical moments? If so, we invite you to join arenaflex's Customer Care team as a Seasonal Customer Experience Associate.
About arenaflex
arenaflex is a renowned leader in direct-to-you luxury retail, with a celebrated catalog, robust online presence, and our iconic San Francisco store serving customers for over 150 years. We specialize in helping customers create magical moments during the holiday season—and that experience often starts with our Customer Care team.
The Role
As a Seasonal Customer Experience Associate, you will provide compassionate, polished service to customers placing catalog or online orders, tracking shipments, or resolving questions across phone, email, and chat. Our peak season includes multiple catalog launches, gift guide rollouts, and holiday promotions—so strong communication and tech skills are key.
Key Responsibilities:
* Answer inbound calls and assist with catalog or web orders
- Handle WISMO (Where Is My Order), returns, gift messaging, and cancellations
- Respond to customer emails and live chats using Zendesk
- Support catalog opt-in/opt-out requests
- Work collaboratively with senior agents for escalated cases
- Use tools like NetSuite, Shopify, and Zendesk (training provided)
- Represent arenaflex brand with empathy and professionalism
What We're Looking For:
* Friendly, polished communicator with a calm phone presence
- Experience in high-volume customer care or retail service preferred
- Comfortable toggling between systems during calls or chats
- Organized and focused when working independently from home
- Quick learner with confidence using tools like Zendesk, NetSuite, or Shopify
- Able to commit to seasonal schedule through December (exact duration based on business needs)
Work From Home Requirements:
* Personal computer or laptop (Mac or PC)
- Wired headset (USB or 3.5mm jack)
- Strong internet (Wi-Fi or Ethernet)
- Quiet, private workspace
- Dual monitors highly recommended
Perks & Culture:
* Remote, flexible schedule
- Supportive, collaborative team environment
- Training and mentorship provided
- A chance to help customers celebrate life's most meaningful moments
Compensation & Benefits:
* Competitive hourly rate: $20.00 per hour
- Flexible scheduling: 16 – 40 hours per week
- Work from home: enjoy the comfort and convenience of working from your own space
- Opportunities for career growth and development: arenaflex invests in its employees' growth and success
Why Join arenaflex?
* Be part of a company that's been delighting customers for generations
- Enjoy a supportive, collaborative team environment
- Develop your skills and confidence in a fast-paced service environment
- Make a meaningful impact on customers' lives during the holiday season
Ready to Join the arenaflex Team?
If you're a customer-centric individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Join arenaflex's Customer Care team and help us create magical moments for our customers this holiday season.
Apply Now!
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Note:
This is a temporary seasonal role. Benefits are not offered for this position. Apply for this job