Sales Associate - Trauma
Zimmer Biomet is a global medical technology leader committed to enhancing patient mobility through innovative products. The Sales Associate I role provides technical, clinical, and logistical support to the sales team and healthcare providers, ensuring successful surgical cases and high customer satisfaction while building foundational expertise in the company's products.
Responsibilities
- Attends and participates in weekly and monthly sales team meetings as a valuable contributor
- Builds strong relationships with key surgeons and continue to drive knowledge and expertise to cover prioritized Zimmer Biomet and MedTech products through procedures with clinical proficiency
- Supports the sales team by providing excellent customer service and support, identifying customer buying signals, gather competitive intelligence, and looking for opportunities to upsell or cross with existing customers
- Coordinates surgery schedule including templating for cases, requests implants and instruments through SMS
- Post-procedure ensures all Zimmer Biomet products used are properly accounted for billing inventory replenishment
- Provide on-site and remote clinical support, education training with a problem-solving mindset to surgeons and OR staff
- Assist in implementing and integrating medical devices or clinical solutions into clinical practice
- Act as a product expert, delivering technical support during procedures, demonstrations, and evaluations
- Collaborate with sales and marketing teams to support product launches and customer engagement initiatives
- Gather clinical feedback from end-users and relay insights to internal teams for product development and improvement
- Support clinical trials, including site initiation, training, monitoring, and documentation as needed
- Ensure compliance with regulatory and ethical standards in all clinical interactions
- Provides after hour and/or evening case coverage and add on case coverage for team and/or territory
- Includes weekend and on-call case coverage and add on case coverage for team and/or territory
- Collaborate with and provide sales support for team and/or territory, which includes the transportation of Zimmer Biomet instruments and implants for day, evening, add on or weekend cases
- Remains attentive to detail to ensure implants and instruments are accurate, clean, and complete, reviews surgical plans thoroughly before each case, and prevents costly errors through prep and vigilance
- Strictly adheres to all policies and SOPs regarding the interaction with HCP (Health Care Professionals), product handling and complaints, expense reporting, sales activities and training
Skills
- A minimum of an associate's degree, medical certification, or equivalent education and experience is required
- 0-2 years of sales or sales service experience in medical device or surgical
- Must be mobile and willing to travel
- Willing and capable of carrying weights up to 50 lbs
- Foundational knowledge of orthopedic surgical protocols, instrumentation, and sterile techniques
- Effective verbal and written communication, translating technical knowledge into practical guidance
- Displays professionalism and presence through a composed, confident, and respectful demeanor in clinical settings
- Builds trust and credibility with clinical staff and surgeons
- Attention to detail in reviewing surgical plans, prepping instruments, and ensuring case accuracy
- Strong team orientation and collaboration with sales reps, hospital staff, and peers
- Organizational skills to manage multiple facilities, priorities, and documentation
- Proactive in preparation, including reviewing case schedules and equipment readiness
- Remains adaptable and learning focused by quickly learning new products, procedures, technologies, adjusting to surgeons' preferences and variations, and embracing feedback to improve clinical acumen continuously
- Communicate clearly in verbal and written form in English
- Remains attentive to detail to ensure implants and instruments are accurate, clean, and complete, reviews surgical plans thoroughly before each case, and prevents costly errors through prep and vigilance
- Provides after hour and/or evening case coverage and add on case coverage for team and/or territory
- Includes weekend and on-call case coverage and add on case coverage for team and/or territory
- Collaborate with and provide sales support for team and/or territory, which includes the transportation of Zimmer Biomet instruments and implants for day, evening, add on or weekend cases
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