SAP Academy for Services & Consulting - Success Plan Manager - Toronto (Hybrid)
SAP is a leading company that helps the world run better by enabling businesses to operate efficiently across various industries. The Success Plan Manager role is designed for early-career professionals to support customers in adopting and optimizing SAP solutions, contributing to governance and value discussions while collaborating with various teams.
Responsibilities
- Successfully complete a structured 12-month learn-and-apply academy program
- Participate in classroom learning, simulations, and real-customer engagement scenarios
- Support the execution of Success Plans under guidance of experienced Success Plan Managers
- Assist with development, maintenance, and updates of customer success documentation
- Prepare materials for governance meetings, including quarterly reviews and steering sessions
- Support tracking of adoption milestones, consumption indicators, and value realization inputs
- Participate in proactive risk identification and escalation preparation
- Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams
- Learn and apply SAP’s integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools
- Contribute to continuous improvement of engagement quality and customer experience
- Support executive-level customer relationships built on trust, transparency, and consistent delivery quality
- Ensure disciplined planning, execution, and follow-up across all Success Plan activities
- Provide clear, concise, and value-based executive communications and reporting
- Coordinate internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership
- Ensure alignment between customer priorities, SAP recommendations, and delivered outcomes
- Uphold SAP standards for service quality, governance, and customer engagement excellence
Skills
- STEM degree or equivalent technology experience
- 1–3 years as a Functional/Technical Consultant or in project management
- Hands-on exposure to solution implementation, integrations, and basic cloud/modernization patterns
- Proven focus on customer value—defining success metrics and driving consumption, retention, and time‑to‑value
- SAP solution architecture knowledge (S/4HANA, HANA, SAP BTP, Cloud/SaaS)
- Awareness of governance, risk mitigation, performance, security, and disaster‑recovery considerations
- Able to translate business needs into technical/functional requirements and practical roadmaps
- Strong communicator and relationship builder; customer-facing with enablement skills (runbooks, training) and experience working with Customer Engagement Partners, Success Plan Managers, enterprise and data architects, Success Experts, and delivery teams
Benefits
- Constant learning
- Skill growth
- Great benefits
- Competitive pay and benefits
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