Financial Aid Specialist

Campus is a company dedicated to helping students access educational resources through their Financial Aid team. The Financial Aid Specialist will manage a large caseload of students, guiding them through the financial aid process with empathy and precision, while ensuring clear communication and support throughout their enrollment journey.

Responsibilities

• Guide students through the full financial aid process, including FAFSA completion, verification, packaging, and disbursement steps
• Calculate aid packages, generate offer letters using financial systems, and explain them clearly to students
• Navigate emotionally complex conversations such as aid barriers and denials, Pell eligibility, and payment plans while maintaining student trust and empathy
• Stay organized across systems, trackers, and notes while managing 200–500+ students, and prioritizing persistent outreach and responsiveness through phone, text, and email
• Collaborate closely with Admissions Counselors (ACs), Onboarding Specialists (OSes), and Success Coaches (SCs) to create a smooth, unified student experience across departments
• Stay current on changing policies and procedures, adapting workflows quickly and contributing to teamwide knowledge

Skills

• Strong communication, relationship-building, and documentation skills
• Ability to navigate ambiguity and adapt to new systems quickly
• Comfortable having tough conversations with empathy and professionalism
• Positivity and a growth mindset
• Bachelor's degree
• This role requires in-office attendance three days per week (Tuesday–Thursday) as an essential function to support student engagement, coaching, and team collaboration. Remote work is available on Monday and Friday, but in-office presence on the designated days is necessary for the performance of this role
• Familiarity with financial aid systems (e.g., FAFSA, ISIR review, Title IV policies)
• Experience in a student-facing, customer support, or process-heavy role
• Comfort using CRM tools, communication platforms, and trackers
• Background in fast-paced or startup environments

Benefits

• Medical Insurance + free Dental and Vision Insurance
• Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
• 401(k) match
• Fertility benefits via Carrot
• Flexible Time Away + paid holidays

Company Overview