Billing Support Specialist

Mindful Care is seeking a Billing Support Specialist to support our revenue cycle team. This role is responsible for providing comprehensive billing support to patients, internal departments, and insurance carriers. You will be managing a high volume of inbound and outbound communications via phone and email, facilitating the collection of accounts receivable, and ensuring accurate insurance verification and authorization processes.

Our Billing Support Specialists: Patient and Interdepartmental Communication:

• Answer inbound and make outbound phone calls to patients regarding billing inquiries, outstanding balances, and payment arrangements.
• Respond to patient emails concerning billing questions and provide clear, concise explanations.
• Serve as a primary point of contact for interdepartmental communication related to billing issues, ensuring seamless coordination between clinical, administrative, and billing teams.
• Address and resolve patient billing complaints and concerns with empathy and professionalism.

Accounts Receivable & Collections

• Actively pursue collection of outstanding accounts receivable and patient balances through phone calls, emails, and other appropriate communication methods.
• Negotiate payment plans with patients in accordance with company policies.
• Document all collection activities accurately and thoroughly in the billing system.
• Identify and escalate complex collection issues to management as needed.

• Insurance Verification & Eligibility:

• Verify patient insurance eligibility and benefits prior to services being rendered.
• Obtain and document necessary authorizations for services, including but not limited to Genesight testing & TMS services.
• Communicate insurance requirements and patient financial responsibilities clearly to patients.
• Troubleshoot and resolve insurance-related denials or discrepancies on the front end.

• Billing Process Management:

• Assist with the accurate and timely submission of claims to insurance companies.
• Review patient accounts for billing accuracy and identify any discrepancies.
• Provide support for all front-end billing processes, ensuring smooth workflow and accurate data entry.

General Support

• Maintain strict confidentiality of patient information.
• Perform other billing-related duties as assigned to support the revenue cycle department.

Your Qualifications

• Excellent verbal and written communication skills with a professional and empathetic demeanor.
• Strong negotiation and problem-solving abilities.
• Proficient in medical billing software and electronic health record (EHR) systems.
• Solid understanding of billing codes.
• Ability to work independently and as part of a team in a fast-paced environment.
• Exceptional organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) and EHR.

Hours

• Applicants must be available to work during operating hours (4am-9pm EST); shifts will be assigned by the Billing Support Manager.

Compensation

• $4/hour
• Contract position

• Why Join Mindful Care

  At Mindful Care, we prioritize the well-being of our employees and offer a supportive environment that encourages professional growth and development. Join us in making a meaningful impact on the lives of our patients while enjoying a fulfilling career. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.