Account Manager(m/f/d) - Remote (Germany)
Empower businesses to succeed! Sastrify is building the future of software management. Our AI-powered platform helps IT, Procurement, and Finance teams discover, acquire, and optimize their software landscape.
Launched in 2020 and backed by leading venture capital investors like FirstMark (who also supported Airbnb, Shopify, and Pinterest), we already serve hundreds of clients globally, including forward-thinking tech leaders such as TeamViewer, sennder, tonies, and On. Joining Sastrify means being part of a fast-paced, forward-thinking team where your work will make a real difference.
As an Account Manager at Sastrify, you will be the strategic architect of our customers' long-term success. This is a unique opportunity to act as a commercial partner for some of the most innovative companies in the world. While traditional account management roles often focus on simple retention, Sastrify offers a steep learning curve at the intersection of Finance, IT, and high-level commercial strategy. You will gain deep exposure to the SaaS ecosystems of hundreds of diverse companies, building C-level relationship skills and commercial expertise that few other positions can offer.
Your primary mission is to build lasting relationships with our existing partners. While you drive growth through expansion, your core responsibility is to ensure long-term retention and satisfaction, acting as a trusted advisor for our clients.
You’ll be working closely with Sven Lackinger, our CEO and Co-Founder.
What you’ll do as our Account Manager (m/f/d)
- Manage Strategic Accounts: You take full ownership of your assigned client portfolio, ensuring a deep understanding of their goals, health, and commercial potential. Your primary mission: drive growth through expansion and ensure long-term retention.
- Build and nurture Relationships: Develop strong connections with decision-makers, conducting regular check-ins, Executive Business Reviews, and in-person meetings to ensure account satisfaction and growth.
- Ensure smooth Contract Renewals: Support contract negotiations and renewals, ensuring continuous customer satisfaction and engagement.
- Facilitate seamless Onboarding: Collaborate with Account Executives for a smooth customer handover, ensuring quick and impactful onboarding with the support of Customer Support as required.
- Drive Product Adoption: Help customers understand and leverage the value of Sastrify's solutions, resolve blockers, and guide them in implementing best practices.
- Resolve issues efficiently: Proactively identify and address any issues that prevent customers from receiving maximum value, ensuring their timely resolution with Customer Support assistance.
- Strategic Growth (Expansion): You identify potential for upselling and cross-selling within your portfolio. You turn healthy client relationships into growth opportunities by aligning our services with the evolving needs of your partners.
- Monitor Customer Health: Utilize KPIs to track customer satisfaction and engagement, identifying risks and potential upsell opportunities.
- Provide Product Insights: Gather customer feedback on product functionality, relay insights to the Product team, and use updates to drive further engagement and upselling.
- You have a university degree in Business Administration, Economics, IT, or a related field.
- You bring 3+ years of experience in Account Management, Sales, or Customer Success, ideally within the B2B software industry.
- You thrive in a fast-paced environment and have a proven ability to manage a full commercial lifecycle with a focus on expanding account revenue.
- You have strong interpersonal skills and are comfortable building trust and negotiating with C-level executives.
- You are a proactive team player who is excited to bring innovative ideas for account growth and process improvement.
- You possess outstanding oral and written communication skills in both German and English.
- This is a Remote position based anywhere in Germany, with the flexible option to work from our office in Cologne. Whether you prefer the comfort of your home office or the collaborative atmosphere of our Cologne hub, we support your preferred way of working.
- Build strong technical and market expertise in the high-growing SaaS market.
- Full responsibility from day one.
- Work with our amazing international team (we have Sastronauts from 15+ different nationalities).
- 30 days of vacation.
- Flexible working hours.
- Learning budget.
- State-of-the-art equipment and equipment budget.
- In-person Gatherings.
- Interview with Talent Acquisition Manager
- Interview with the Hiring Manager
- Panel Interview and a Test Case
- Reference Check