PowerDetails Off-Duty Coordinator

About the Department

NEOGOV is a proud AI-Enabled SaaS leader in the Public Sector & Public Safety space with a mission to serve the people who serve the people. Our clients use our software to streamline everyday processes NEOGOV is a leading AI-enabled SaaS provider serving the public sector and public safety organizations nationwide. 

For more than 25 years, we’ve helped agencies streamline critical workforce and operational processes through an integrated, intelligent platform. From hiring and onboarding to employee growth, retention, compliance, and public safety operations, our solutions support the full employee lifecycle. Guided by our mission to serve the people who serve the people, we combine innovation, customer focus, and purpose-driven technology to help build stronger communities.

This posting is for an existing vacancy.

Brief Description

The PowerDetails Off-Duty Coordinator manages and administers off-duty job assignments for customer agencies. This role serves as a central point of coordination between employers, officers/deputies, and agency leadership, ensuring jobs are filled efficiently, policies are followed, and billing and reporting processes are completed accurately. The Coordinator plays a key role in maintaining operational excellence and delivering a high-quality experience for the agencies, their personnel, and businesses in the community.

Position Duties

• Manage and oversee daily off-duty job operations, including reviewing, assigning, and monitoring open jobs

• Approve or decline job requests, applications, and employer registrations in accordance with agency policies

• Create, update, and maintain job schedules and calendars, encouraging portal adoption

• Communicate with officers, employers, and agency stakeholders to ensure jobs are properly staffed and executed

• Process invoicing activities including billing completed jobs, sending reminders, and collecting overdue payments

• Maintain and update personnel records, including rank changes, promotions, and status updates

• Monitor and respond to inbox communications, ensuring timely resolution of inquiries

• Conduct weekly, monthly, and annual operational tasks and administrative functions 

Minimum Qualifications

• Highly organized with strong attention to detail and the ability to manage multiple priorities

• A proactive communicator who can effectively coordinate between multiple stakeholders

• Customer-focused, with a passion for delivering a high-quality service experience

• Comfortable working with operational processes, data, and reporting

• A problem-solver who can troubleshoot issues and identify process improvements

• Adaptable and able to thrive in a fast-paced, dynamic environment

• Familiar with the public safety industry and off-duty processes

What You Have

• Experience in operations, coordination, customer support, or a related role

• Strong communication skills, both written and verbal

• Experience managing schedules, workflows, or logistics is preferred

• Familiarity with invoicing, billing, or financial tracking processes

• Comfort working with multiple systems and tools (e.g., CRM, communication platforms, scheduling tools)

• Ability to quickly learn new software platforms such as PowerDetails and supporting tools

Other Qualifications

• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees

• Generous PTO to support work-life balance

• Remote working opportunities

• 401K Matching

• Autonomy to grow and find your career path with supportive leadership

• 12-week Paid Parental Leave

• Inclusive and diverse environment

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected military status, or other non-merit factors.

Our hiring process may include Artificial Intelligence (AI) screening for keywords and minimum qualifications. Recruiters review all results.