Experienced Full Stack Technical Support / Customer Service Representative – Remote Work Opportunity with arenaflex

Are you a customer-centric individual with a passion for delivering exceptional technical support and customer service experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join arenaflex as a Technical Support / Customer Service Representative, working from the comfort of your own home.

About arenaflex

arenaflex is a forward-thinking global organization that has earned numerous awards for its commitment to creating a people-first, inclusive culture. We're a company that truly values its employees, providing a supportive and collaborative work environment where everyone has the opportunity to grow and succeed. Our team is comprised of talented individuals from over 70 countries, united by a shared passion for delivering exceptional customer experiences and driving business growth through innovation.

Career Growth and Personal Development

At arenaflex, we believe in investing in our employees' careers and personal development. We offer a range of FREE Learning and Leadership Development programs designed to help you achieve your goals and unlock your full potential. With a strong focus on promoting from within, about 80% of our managers and leaders have been promoted from within the company. This means that your hard work and dedication will be recognized and rewarded, with opportunities for advancement and career growth.

What You'll Do in This Role

As a Technical Support / Customer Service Representative, you'll be responsible for providing exceptional customer support and resolving technical issues related to hardware, software, and client products. Your key responsibilities will include:

• Providing inbound customer support using a call flow guide
• Resolving technical issues related to hardware, software, and client products
• Tracking, documenting, and retrieving information in databases
• Maintaining broad knowledge of client products and/or services, including smartphones, tablets, computers, and wearables
• Offering additional products and/or services
• Delivering expert customer experiences with a smile

Your Qualifications

To succeed in this role, you'll need to possess a strong focus on building customer relationships, excellent communication and problem-solving skills, and the ability to work in a fast-paced, dynamic environment. Your qualifications should include:

• 1+ year of customer service experience
• Technical support experience preferred
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

What's In It For You

As a Technical Support / Customer Service Representative at arenaflex, you'll enjoy a range of benefits and perks, including:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Join Our Team

If you're a motivated and customer-focused individual who is passionate about delivering exceptional technical support and customer service experiences, we invite you to join our team at arenaflex. Apply now and let's discuss how you can become a vital part of our success story.

Location:

USA, OH, Work-at-Home

Language Requirements:

English

Time Type:

Full time

Physical & Mental Requirements:

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.

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