Experienced Customer Service Representative – Sleep Therapy Inbound Call Center

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join arenaflex as an Experienced Customer Service Representative in our Sleep Central Inbound Call Center. As a key member of our team, you will play a vital role in providing outstanding support to our customers, ensuring their needs are met, and empowering them to manage their health and treatment at home.

About arenaflex

arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. Our mission is to help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we provide high-quality medical products, services, and outstanding customer care.

Overview and Responsibilities

As an Experienced Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and guidance on our sleep therapy products and services. Your primary responsibilities will include:

• Acting as a patient advocate to resolve questions or concerns
• Collecting patient, source information, and inputting data into e-Intake
• Completing thorough verification for products and services
• Developing and maintaining a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
• Developing and maintaining working knowledge of current products and services offered by arenaflex
• Identifying and resolving problems in a timely manner
• Making outbound calls as needed to collect patient data
• Managing all aspects of initial intake via high-volume inbound phone calls
• Processing related patient paperwork if assigned
• Processing tickets to ensure timely fulfillment of product orders
• Providing basic technical customer service assistance for CPAP equipment
• Providing education to patients and location employees on CPAP supplies
• Using e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or GED equivalent
• One to three years of related prior work experience in a team-oriented environment
• Experience in the medical field and administrative record management
• Strong customer service background
• Basic computer and internet skills
• Valid driver's license in the state of residence with a clean driving record (when applicable for the position)

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Knowledge of billing reimbursement and insurance policies and requirements
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledge of medical billing practices
• Medical terminology
• Multi-tasking and attention to detail
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Work Environment and Company Culture

As a member of our team, you can expect:

• A dynamic and supportive work environment
• Opportunities for professional growth and development
• A comprehensive benefits package, including 401k, medical, dental, and vision insurance, life insurance, and disability benefits
• Generous paid time off and paid holidays
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

How to Apply

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and look forward to the opportunity to discuss this role further. Apply to this job Apply for this job