Experienced Customer Service Representative - Back Office (Remote) at arenaflex
Join arenaflex, a leading provider of innovative customer service solutions, as a Customer Service Representative - Back Office. As a key member of our team, you will play a vital role in delivering exceptional customer experiences, handling a variety of queries related to Life and Pension, and contributing to the growth and success of our organization.
About arenaflex
arenaflex is a dynamic and forward-thinking company that makes a positive difference in the lives of millions. With a strong focus on customer service and innovation, we strive to be the best in the industry. Our unique technology solution enables us to deliver exceptional customer experiences to over 23 million customers, making us one of the largest providers of outsourced administration services to the UK Life Assurance and Pensions market.
Key Responsibilities:
* Manage workload efficiently, handling tasks that come in via the contact centre or postal mail
- Handle a variety of queries related to Life and Pension, including general inquiries and more complex cases
- Prepare and send responses to customers, including drafting bespoke letters when necessary
- Conduct outbound calling as required to address customer needs
- Collaborate with team members and other departments to ensure seamless communication and workflow
Benefits:
* 31 days holiday including bank holidays
- Eligibility for an annual discretionary bonus scheme
- Contributory company pension scheme with matching contributions up to 6%
- Comprehensive employee wellbeing and assistance support programmes
- Range of employee discounts saving money on groceries, holidays, electronics, and financial services
- Personal and career development opportunities within arenaflex and our parent company, Tata Consultancy Services (TCS)
- Cycle to Work Scheme & Interest-free Season Ticket
- Moments that Matter policies including Carer's Leave, Foster Leave, and Retirement Leave
Requirements:
* Previous experience in an office-based role, with a focus on customer service and correspondence
- Strong written and verbal communication skills, capable of effectively addressing customer queries
- Basic office skills and IT awareness
- Ability to work both independently and as part of a team, with good time management skills
- Attention to detail and punctuality are essential
- Comfortable communicating with individuals over the phone
What We Offer:
* On-the-Job Training: Benefit from personalized 1-on-1 training for a couple of weeks to ensure you're equipped with the necessary skills and knowledge to excel in your role
- Accreditation Process: Following training, you'll embark on the accreditation process to further enhance your expertise and capabilities in customer service
- Opportunities for internal progression within a supportive team environment
- A dynamic and inclusive work environment that values diversity and promotes career growth
Why Join arenaflex?
* arenaflex is an equal-opportunity employer, committed to creating an inclusive environment for all employees
- We celebrate diversity and welcome individuals from all backgrounds to join our team
- Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey
- arenaflex is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group
How to Apply:
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards an exciting career with arenaflex. Apply Now
Note:
arenaflex is an equal-opportunity employer and welcomes applications from all qualified candidates. We are committed to creating an inclusive environment for all employees and celebrate diversity in all its forms. Apply for this job