Experienced Full Stack Customer Care Specialist, Commercial Insurance – 100% Remote
Are you a customer-centric professional with a passion for building sustainable relationships and delivering exceptional support? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex, a leading innovator in the insurance technology space, as a Full Stack Customer Care Specialist, Commercial Insurance – 100% Remote.
About arenaflex
arenaflex is a pioneering company that has revolutionized the way organizations manage certificates of insurance. Our cutting-edge SaaS solution provides a seamless experience for customers, vendors, and suppliers, ensuring end-to-end compliance and risk reporting. With a proven track record of national growth and success, we've impacted hundreds of customers across various industries, including Fortune 100 companies, Higher Education, Construction, Logistics, Healthcare, Property Management, and more. Our team is driven by a shared purpose: Erase the Worry through The Work We Do – Eliminating the disruptive impact of an insurance claim.
Company Culture
At arenaflex, we believe that our success is built on great teamwork and exceptional individual results. We foster an open, supportive culture that promotes the pursuit of excellence, innovation, and continuous learning. Our core values – Unite, Reach, Own It, Choose Positive, Innovate, and Be Trusted – guide our actions and decisions, ensuring that we remain true to our mission. As a member of our team, you'll enjoy a competitive compensation package, great work-life balance, and an innovative, supportive culture that encourages growth and development.
Position Summary
As a Full Stack Customer Care Specialist, Commercial Insurance – 100% Remote, you'll be the front-line resource for our commercial customers, providing best-in-class support and solutions to their system access questions, information verification, tracking, end-user system support, and escalations. Your passion for building sustainable customer relationships, resolving customer issues quickly and accurately, and incorporating our core values will be the cornerstones to your success and development. This is an excellent opportunity for individuals who love building relationships, helping people, and working together with a great team!
What Makes this a Great Opportunity?
* Represent a leading SaaS company with the most innovative technology in the industry and a 98% customer retention rate!
- Professional growth & learning opportunities due to exceptional continued business growth and a culture that strongly supports your own personal growth.
- Work for a 2023 Indy Star Top Workplaces winner and 2022 TechPoint #MiraAwards Exceptional Employer Award winner.
- Great work-life balance, amazing company culture, and comprehensive benefits (including 401k w/match, Pet Insurance & Paternity Coverage).
Essential Responsibilities
* Build sustainable relationships of trust through open and interactive communication with teammates and customers
- Provide appropriate solutions and alternatives within a timely manner; follow up to ensure resolution
- Upload Certificates of Insurance (COI’s) into our software program
- Solve and respond to support emails
- Maintain inbound and outbound phone calls
- Ensure accurate tracking of communications
- Aid in the teaching and training of our customers and users to ensure proper software utilization and satisfaction
- Meet personal and team goals for productivity and customer satisfaction
Required Knowledge & Skills
* Commercial insurance industry experience required, personal, health, and life insurance will not be applicable
- Experience working with Certificates of Insurance on an entry-level
- Experience working remotely
- 1+ years in a customer support role
- Proficient use of Microsoft Word and Excel
- Experience meeting daily set goals and metrics
- Passion for customer service and serving others
- Excellent verbal and written communication skills
- Ability to multi-task, prioritize, and manage time effectively
- Demonstrated problem resolution skills and ability to make quick decisions
- Team-oriented, enjoys working together to provide solutions and best-in-class service
Travel Responsibilities
* None
Education Requirements
* Bachelor’s Degree preferred but not required
Compensation
* Competitive compensation package
Location
* 100% Remote
- We are only able to consider U.S.-based candidates at this time.
Benefits
* Medical
- 401k w/match
- Health Savings Account/HSA
- Dental
- Vision
- Short Term Disability Insurance
- Paternity and Maternity leave for expecting parents.
- Pet Insurance (includes pet food, prescriptions, etc.)
- Life Insurance
- Paid Time Off (Holidays, Vacation, Flex Time, Community Volunteer Time)
- Must be located within the United States to be considered for the role.
arenaflex is an Equal Opportunity Employer
arenaflex is an equal opportunity employer and does not unlawfully discriminate against any applicant or candidate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, or any other class protected by federal or state law.
Confidentiality
All your information will be kept confidential according to EEO guidelines.
Apply Now!
If you believe you have what it takes to join our team, submit your application without delay. We are keen to hear from talented candidates like you. Apply to this job Apply for this job