Experienced Full Stack Crisis Support Specialist – 988 Chat/Text Crisis Intervention

Are you passionate about making a difference in people's lives? Do you have a strong desire to work in a dynamic and supportive environment where you can grow and develop your skills? Look no further than arenaflex, a leading nonprofit behavioral health system dedicated to delivering care that changes people's lives. We are seeking an experienced Full Stack Crisis Support Specialist to join our 24/7/365 mental health crisis/suicide prevention focused team.

About arenaflex

arenaflex is a dynamic, well-established organization that offers rewarding opportunities to serve all ages in a variety of settings. As a trauma-informed organization, we endorse an organizational culture built on understanding, recognizing, and responding to those affected by trauma to strengthen resilience for our clients, staff, and community. Our team is dedicated to delivering care that changes people's lives, and we are committed to creating a workplace that reflects the growing world around us.

Job Highlights

* Competitive salary

• Full-time remote position with flexible scheduling
• Immediate openings available
• Opportunity to work on a 24/7/365 mental health crisis/suicide prevention focused team
• Collaborative and supportive work environment
• Comprehensive benefits package, including medical, dental, and vision health coverage, flexible spending and health savings accounts, 403b retirement plan with company match, paid time off, and ten paid holidays
• Continuing education opportunities and employee assistance program
• Diversity, equity, and inclusion employee resource groups
• Equal opportunity employer with a commitment to diversity and inclusion

Job Description

Shift Available:

Sunday to Thursday from 2:00 AM to 10:30 AM (Friday and Saturday Off)

Education Level:

* Bachelor's degree in Behavioral Science, Psychology, Social Work, or related field required

• Certified Peer Recovery Specialist also accepted

Years of Experience:

* Six months to one year of related crisis experience preferred

Summary of Position:

As a Full Stack Crisis Support Specialist, you will be responsible for handling incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. You will provide brief clinical screenings, risk assessments, and appropriate service linkage for individuals who are experiencing emotional distress. While the interactions begin online, this position may also support telephonic intervention if an individual would prefer or need continued support to ensure safety.

Essential Duties & Responsibilities:

* Provides telephonic or chat clinical screenings and risk assessments

• Answers crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to best meet individual needs
• Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide
• Meets the ethical and clinical standards in compliance with all accreditation
• Actively participates in ongoing supervision, training, and team meetings
• Assist in administrative tasks as needed

Knowledge, Skills & Abilities:

* Effectively communicate via written, verbal, in-person, and virtual methods

• Demonstrates high-level customer service skills and professional etiquette
• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources
• Knowledge of suicide assessments
• Skill in providing crisis intervention

Physical Requirements:

* Standing: 10%

• Sitting: 90%
• Squatting: Occasional
• Kneeling: Occasional
• Bending: Occasional
• Driving: Occasional
• Lifting: Occasional

Disclaimer:

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Full-time

Pay Range:

$19.10-$26.80

Why Join arenaflex?

Delivering care that changes people's lives starts with our employees. At arenaflex, we value a great attitude and a willingness to learn above all. We offer a comprehensive benefits package, including medical, dental, and vision health coverage, flexible spending and health savings accounts, 403b retirement plan with company match, paid time off, and ten paid holidays. We also offer continuing education opportunities and an employee assistance program.

Diversity, Equity, and Inclusion:

arenaflex is an equal opportunity employer. Employment at arenaflex is based solely on a person's merit and qualifications directly related to professional competence. arenaflex does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

Our Approach to Diversity:

Our approach to diversity is simple – it's about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports, and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients, and the communities we serve.

How to Apply:

Don't hesitate, apply! We value a great attitude and a willingness to learn above all. Submit your application today! apply to this job Apply for this job