Experienced Chat Clinical Manager – Crisis Intervention and Team Supervision

At arenaflex, we are dedicated to providing exceptional care and support to individuals in need. As a leading organization in the mental health sector, we are seeking an experienced and compassionate Chat Clinical Manager to join our team. This is an immediate hiring opportunity for a motivated and skilled professional who is passionate about crisis intervention and team supervision.

About arenaflex

arenaflex is a dynamic and innovative organization that is committed to delivering high-quality services to our clients. We believe in the importance of providing a supportive and inclusive work environment that fosters growth and development. Our team is comprised of dedicated professionals who are passionate about making a difference in the lives of others.

Job Summary

Under the guidance and supervision of the Clinical Director, the Chat Clinical Manager will be responsible for monitoring and supervising the performance of assigned teams, providing consultation and training to staff, and clinical oversight of call center activities as they relate to crisis calls. This is a critical role that requires a high level of expertise, compassion, and leadership skills.

Key Responsibilities

* Provide clinical supervision and training to Crisis Call Specialists, including consultation groups, one-to-one coaching, and regular quality assurance monitoring.

• Address staffing, coaching, and disciplinary recommendations with the Clinical Director.
• Maintain performance measures and develop reports on contract-related activities to the Clinical Director.
• Make follow-up calls to individuals who are offered assistance on Mobile Crisis Response Line as required, maintaining documentation of follow-ups and client data.
• Be available either on-site or by phone as needed and as agreed upon for consultation.
• Stay informed on the latest research related to crisis intervention and update program accordingly.
• Ensure that program Key Performance Indicators, service goals, and objectives meet measurable benchmark goals.
• Provide formal training within the agency and community pertaining to contracted lines of business.

Essential Qualifications

* Education: Must be a licensed mental health practitioner (Licensed Clinical Social Worker, Licensed Professional Counselor, Licensed Marriage and Family Therapist, Licensed Psychologist, or Advanced Practice Registered Nurse).

• Experience: Non-profit experience and background in crisis intervention preferred.

Required Skills and Abilities

* Strong verbal skills, people skills, and computer skills required.

• Ability to work with staff and volunteers.
• Ability to show compassion and nonjudgmental attitude while assisting callers with diverse and complex needs.
• Ability to handle stress due to scope and type of calls that may be received.
• Must have attention to detail and the ability to multi-task.
• Candidates must be willing to work days, some evenings, and even weekends on occasion.
• Physically able to lift 20 pounds, sit for long periods of time, talk on the telephone, and bend/stoop.

Working Conditions

* This position may involve handling high-pressure situations, particularly in response to community needs and disaster management.

• Flexibility to adapt to the evolving needs of the organization and community stakeholders.

Work Environment

This position is hybrid upon completion of the initial training period. arenaflex reserves the right to revoke remote privileges to provide additional onsite training if performance does not meet arenaflex standards. arenaflex supports a comfortable, yet professional work environment. Courtesy, respect, and equitable treatment are expected. Staff members receive support, recognition, and appreciation for jobs well done. The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Moderate independent travel. Some evening/weekend work required.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our employees. As a Chat Clinical Manager, you will have the opportunity to:

• Develop your leadership skills and expertise in crisis intervention and team supervision.
• Participate in ongoing training and professional development opportunities.
• Collaborate with a talented team of professionals who share your passion for making a difference.
• Contribute to the development of innovative programs and services that improve the lives of our clients.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and a comprehensive benefits package, including:

• Competitive salary
• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Professional development opportunities
• Recognition and appreciation for outstanding performance

How to Apply

If you are a motivated and compassionate professional who is passionate about crisis intervention and team supervision, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].

Simple Application Process

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