Experienced Full Stack Data Entry Specialist – Remote Call Center Representative

At arenaflex, we're on a mission to revolutionize the way people interact with our healthcare services. As a leading retail pharmacy and healthcare provider, we're committed to making a positive impact on the lives of our customers and patients. We're now hiring an experienced Full Stack Data Entry Specialist to join our team of dedicated professionals working remotely from the comfort of their own homes.

About arenaflex

arenaflex is a subsidiary of Walgreens Boots Coalition, Inc., a global leader in healthcare, pharmacy, and retail. With a legacy of over 100 years, we've been serving communities across the United States, Puerto Rico, and the U.S. Virgin Islands. Our mission is to make a difference in people's lives by providing accessible, high-quality healthcare services. We're proud to be a part of the U.S. healthcare system, serving over 10 million customers every day.

Job Summary

As a Full Stack Data Entry Specialist, you'll play a critical role in supporting our call center operations, ensuring seamless communication with patients, and maintaining accurate records. You'll work closely with our team of healthcare professionals to provide exceptional customer service, resolve issues, and drive business growth. This is a fantastic opportunity to join a dynamic team, work from home, and enjoy a competitive salary of $25-$35 per hour.

Key Responsibilities

* Utilize arenaflex's solution information entry strategies and rules to process new patient enrollment by entering data into our proprietary system.

• Handle patient medication requests within HIPAA guidelines and enter top-off orders for processing.
• Investigate missing medication data, decipher clinical abbreviations (SIG codes), and resolve all data entry-related issues.
• Handle correspondence with patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients as needed.
• Settle external exceptions by inspecting, gathering data, making adjustments, and resubmitting for processing according to individual arrangement requirements.
• Make phone calls to guarantors and others to acquire data, gain supersede endorsement, or resolve external exceptions.
• Provide support to pharmacists, both in-office and remotely, and recognize and convey issues to senior-level staff as necessary.
• Obtain a dynamic specialist license or certification within the initial 90 days and maintain a valid professional license or certification.

Essential Qualifications

* High school diploma or equivalent (GED).

• Basic computer skills (e.g., starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing reports, and accessing data online).
• Basic web search skills (e.g., opening a browser, typing URLs in the address bar, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing online forms).
• Middle-level keyboarding skills (at least 25 WPM, typing by memory, organizing reports).
• Ability to communicate effectively in writing and verbally.
• 18 years or older.

Preferred Qualifications

* At least 1 year of pharmacy experience in a retail or call center environment.

• At least 1.5 years as a pharmacy technician with a certification/enrollment by the state as granted by the State Board for Pharmacy or widely recognized certification agency.
• Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
• Intermediate to advanced-level keyboarding skills (at least 35 WPM, typing by memory, designing reports).
• Familiarity with Spanish and English.

What We Offer

* Competitive salary of $25-$35 per hour.

• Opportunity to work from home in a remote setting.
• Comprehensive training and onboarding program.
• Ongoing support and development opportunities.
• Dynamic and supportive team environment.
• Flexible scheduling to accommodate your needs.
• Recognition and rewards for outstanding performance.

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe in the importance of work-life balance and offer flexible scheduling to accommodate your needs. Our team is passionate about making a difference in people's lives, and we're looking for like-minded individuals to join us on this journey. If you're a motivated, customer-focused professional with a passion for healthcare, we encourage you to apply today!

How to Apply

If you're ready to take the next step in your career and join our team of dedicated professionals, please submit your application today. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Apply now and become a part of the arenaflex family! Apply To This Job Apply for this job