Experienced Customer Service Advocate II - Outbound: Deliver Exceptional Support to arenaflex Members

At arenaflex, we're on a mission to revolutionize the way we serve our 28 million members. As a Customer Service Advocate II - Outbound, you'll play a vital role in shaping the future of healthcare by providing top-notch support to our members and partners. If you're passionate about delivering exceptional customer experiences, we want to hear from you!

About arenaflex

arenaflex is a diversified, national organization dedicated to improving the lives of our members. With a strong commitment to innovation, we're constantly pushing the boundaries of what's possible in healthcare. Our team is passionate about creating a culture of excellence, where every interaction is a chance to make a positive impact. As a Customer Service Advocate II - Outbound, you'll be part of a dynamic team that's shaping the future of healthcare.

Job Summary

As a Customer Service Advocate II - Outbound, you'll be responsible for delivering education and information to members and/or providers on behalf of the customer service team. You'll facilitate outbound calls to provide timely, accurate, and personalized support, ensuring a successful experience for our members and partners. Your expertise will help inform them of the latest updates or changes made to products, gather information, and resolve concerns.

Key Responsibilities

* Reaches out to members and/or providers for educational or informational purposes to help support solutions or concerns

• Escalates calls in the event providers are unable to deliver solutions
• Serves as the front-line support on various member and/or provider inquiries, requests, or concerns
• Assists with sharing product awareness campaigns, policy changes, directory audits, monthly provider satisfaction surveys, and basic claims related outreach with providers
• Maintains performance and quality standards based on established contact center metrics
• Expands knowledge on primary market and/or plan, and may expand to cover additional markets and/or plans that may require minor research (e.g., benefits eligibility)
• Documents information including demographics, call summaries, and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
• Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance
• Performs other duties as assigned
• Complies with all policies and standards

Essential Qualifications

* High School diploma or GED

• 1-2 years of related experience in a contact center environment
• Vocational or technical education in addition to prior work experience
• May require additional on-the-job training or continuous learning education

Preferred Qualifications

* Experience in a contact center environment

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Proficiency in CRM applications
• Strong problem-solving and analytical skills

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment
• Proficiency in CRM applications
• Strong knowledge of healthcare industry and products
• Ability to adapt to changing priorities and deadlines
• Strong teamwork and collaboration skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Advocate II - Outbound, you'll have access to:

• Comprehensive training programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• Collaborative and supportive team environment
• Flexible work arrangements to balance work and personal life
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

arenaflex is a remote-friendly organization, offering a flexible work environment that allows you to work from the comfort of your own home. Our company culture is built on a foundation of innovation, collaboration, and excellence. We're committed to creating a workplace that's inclusive, diverse, and supportive of all employees.

Compensation, Perks, and Benefits

arenaflex offers a comprehensive benefits package, including:

• Competitive pay: $16.83 - $26.44 per hour
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible work arrangements
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team that's shaping the future of healthcare, we encourage you to apply! Even if you feel you're not a perfect match, we'd still love to hear from you. Apply now and join our friendly team at arenaflex! Apply To This Job Apply for this job