Experienced Associate Customer Service Representative – Remote Customer Support

At arenaflex, we're not just an insurance company; we're a mission-driven organization dedicated to providing personalized service and unmatched access to care for hundreds of thousands of North Dakotans. Our commitment to challenging the cost and complexity of health care in North Dakota requires caring, innovative people who are ready and willing to help create a new level of health and well-being in North Dakota and beyond!

About arenaflex

arenaflex is a dynamic organization that empowers its employees to find a work style that is best for them. With a focus on work-life balance, we offer flexible work arrangements and a supportive team environment that fosters growth and development. Our employees are the backbone of our organization, and we're committed to providing them with the tools, resources, and opportunities they need to succeed.

Work Environment

This opportunity is eligible for fully remote work in qualifying states, excluding Alabama, Alaska, California, Colorado, Delaware, District of Columbia, Illinois, Kentucky, New Jersey, New York, Oregon, Pennsylvania, Puerto Rico, Vermont, Washington, and Wyoming. Our remote work setup allows you to work from the comfort of your own home, with a private workspace and fast-paced internet with a hard-wired connection.

Pay Information

We offer a competitive salary range of $16.00 - $19.00/hour, with opportunities for continued salary growth through performance-based incentive programs. Our estimated pay range is based on various factors such as previous experience, qualifications, and internal equity. We also offer a $2,000 New Hire Bonus, paid in two installments of $1,000 after 6 months and 12 months of employment.

Benefits and Perks

arenaflex offers a comprehensive benefits package to its employees, including:

• A competitive 401(k) plan
• Health, dental, vision, and life insurance
• Short-term and long-term disability
• Paid parental leave
• Employee recognition and rewards programs
• Community initiative events and yearly company outings
• Flexible paid time off, including paid holidays and flexible holidays to use as you wish
• 16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours
• Wellness incentives, including well-being lifestyle spending accounts, employee assistance programs, and employee discounts

What You'll Do

As an Associate Customer Service Representative, you'll be responsible for assisting and educating members, providers, or customers on products and plans. This includes:

• Providing assistance, service, and education to members, providers, or customers through various channels, including telephone, internet, and written inquiries
• Ensuring accuracy and timeliness in responding to inquiries
• Processing and resolving customer issues with varying complexities
• Documenting interactions and correspondence with members or providers in a clear and concise manner
• Applying computer-based skills to navigate multiple systems and internal resources to address inquiries and gather plan details for members or providers
• Maintaining base knowledge of insurance terms and practices along with various company offered products

What You Need to Succeed

To be successful in this role, you'll need:

• A High School Diploma or GED with 1 year of experience in customer service or related experience
• 1 year of experience in an office-based setting or a contact center environment (highly preferred)
• Strong communication skills, both verbal and written
• Technology savvy with the ability to navigate multiple computer programs and application systems
• A willingness to learn new skills

Equal Opportunity Employment

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive work environment that values diversity, equity, and inclusion.

How to Apply

If you're passionate about customer service and have the skills and experience we're looking for, please submit your application today. We can't wait to hear from you! Apply To This Job Apply for this job