Experienced Part-Time Remote Supply Chain Customer Service Manager – Global Operations and Customer Satisfaction
At arenaflex, we're committed to delivering exceptional customer experiences and driving business growth through innovative supply chain solutions. As a key member of our global operations team, you'll play a vital role in leading our Customer Service Department and developing strategies to increase customer satisfaction. If you're a seasoned leader with a passion for customer service, logistics management, and continuous improvement, we want to hear from you.
About arenaflex
arenaflex is a global leader in packaging solutions, with a rich history dating back to 1899. Our company has evolved from a small family business to a multi-billion-dollar global organization, with operations in over 34 countries. We're proud of our portfolio of brands, achievements in sustainability, and the groundbreaking work accomplished by our people. Our corporate purpose is to create sustainable products, services, and programs that support our customers, employees, and communities.
Job Summary
We're seeking an experienced Part-Time Remote Supply Chain Customer Service Manager to lead our Customer Service Department and develop strategies to increase customer satisfaction. As a key member of our global operations team, you'll be responsible for managing all aspects of the Customer Service Department, including customer account assignment, performance metrics, training staff, and analyzing customer feedback. If you're a seasoned leader with a passion for customer service, logistics management, and continuous improvement, we want to hear from you.
Key Responsibilities
* Comply with established job safety practices, policies, and procedures as specified in plant and corporate directives for the safe performance of the work assignment.
- Supports and follows the SQF (Safe Quality Food System) guidelines of the food safety system.
- Direct and manage all aspects of the Customer Service Department activities, policies, objectives, and initiatives.
- Manage the CSR customer account assignment and establish key backup support.
- Engaging with customers regarding their forecast and supply chain information.
- Participates in the SIOP process, manage and provide any data required.
- Engaged in the customer RFQ process and new customer onboarding procedures.
- Setting performance metrics, training staff, handling escalated customer issues, and analyzing customer feedback.
Essential Qualifications
* Strong leadership, excellent communication, conflict resolution, and focus on continuous improvement.
- Working knowledge in manufacturing principles, practices, nomenclature, and procedures.
- Logistics management, production planning, manufacturing environment, financial management, business principles, and practices.
- Microsoft Excel, CRM, and general ERP system knowledge.
- Ability to apply intensive and diversified evaluation, selection, and substantial adaptation and modification of standard production planning techniques, procedures, and criteria.
Preferred Qualifications
* Experience in a similar role, with a proven track record of success in customer service and logistics management.
- Knowledge of supply chain management, inventory control, and transportation management.
- Experience with CRM and ERP systems, including data analysis and reporting.
- Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
Skills and Competencies
* Excellent leadership and communication skills, with the ability to motivate and inspire a team.
- Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Strong attention to detail, with a focus on quality and accuracy.
- Ability to adapt to changing circumstances, with a flexible and proactive approach.
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Part-Time Remote Supply Chain Customer Service Manager, you'll have access to a range of learning and development opportunities, including:
- Training and development programs, including leadership development, customer service, and logistics management.
- Mentorship and coaching, with experienced leaders and professionals.
- Opportunities for career advancement, with a focus on promoting from within.
- Access to industry-leading tools and technologies, including CRM and ERP systems.
Work Environment and Company Culture
At arenaflex, we're proud of our company culture, which is built on a foundation of respect, integrity, and teamwork. As a Part-Time Remote Supply Chain Customer Service Manager, you'll be part of a global team that's passionate about delivering exceptional customer experiences and driving business growth. Our work environment is dynamic and fast-paced, with a focus on innovation and continuous improvement.
Compensation, Perks, and Benefits
We offer a comprehensive total rewards package, including:
- Competitive salary, with a range of $132,160 to $148,680 per year.
- Annual target bonus of 12.5% of base salary.
- Comprehensive benefits package, including medical, dental, and vision coverage, 401(k) retirement plan, and wellbeing tools and resources.
- Paid time off and holidays, with a focus on work-life balance.
- Variety of company-paid and voluntary employee-paid insurance plans, including life, personal accident, and disability insurance.
- Tuition reimbursement, with a focus on supporting employee development and growth.
How to Apply
If you're a seasoned leader with a passion for customer service, logistics management, and continuous improvement, we want to hear from you. Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job
Take the Next Step
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply for this job