[Remote] Sales Engineer I, SE Desk ET
Note: The job is a remote job and is open to candidates in USA. Samsara is the pioneer of the Connected Operations™ Cloud, helping organizations harness IoT data to improve operations. They are seeking a Sales Engineer I to assist the Global Sales Team with technical inquiries and support, ensuring customers receive the best solutions for their operations.
Responsibilities
- Assist the Global Sales Team with their technical inquiries and tasks by monitoring and maintaining an inbound question queue
- Assist with technical trials across Samsara’s Sales Engineering team as necessary to convey the value of a Samsara solution within a prospect’s operation
- Create software scripting solutions and integrations where appropriate to assist with technical proof of concepts
- Be available for internal Q&A from Samsara account teams requesting technical assistance on behalf of their customers
- Produce and manage digital content to assist with product learning, product adoption, hardware installation, and software configuration
- Update and manage internal hardware and software lab infrastructure, both in office and remote kits
- Coordinate and participate in new product testing activities
- Gather and highlight industry-specific customer use cases for Samsara solutions by working with technical sales teams
- Coordinate cross functional communication to ensure prospect success (RFP responses, Product Feature Request management, Customer Support triaging, etc.)
Skills
- BS in Electrical Engineering, Computer Science, Mechanical Engineering, Industrial Engineering, or related discipline
- 1+ years experience working with customers in a pre-sales or support capacity
- Ability to explain complex technical concepts to non-technical audiences
- Basic understanding of electronics and electrical systems
- Well-versed in one of the following: cloud software, networking, automation and control systems
- Experience tinkering with hardware gadgets, sensors, or vehicles is a plus
Benefits
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health and parental leave plans
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