Product Support Engineer III

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

What You’ll Do

In this role, you will be a key member of Teradata’s Global Support Organization, providing deep technical support for the Teradata Database and related technologies. You’ll work on complex, enterprise-scale data analytics platforms, helping customers diagnose issues, identify root causes, and restore critical systems. Your success will be measured by your ability to resolve challenging problems efficiently, communicate clearly with stakeholders, and contribute to an exceptional customer experience.

Who You’ll Work With You’ll join a team of expert Product Support Engineers within Teradata’s Global Support Organization, which provides 24/7 technical support to customers worldwide. The team partners closely with Engineering and other internal groups to incubate modern support strategies—such as knowledge‑centered support, online communities, and self‑service tools—while maintaining a highly collaborative, peer‑review‑driven culture.

What Makes You a Qualified Candidate

- U.S. Citizenship required and must be physically located within the United States - Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent professional experience - 10+ years of experience in technical support, product support, or a related engineering role - Strong hands-on troubleshooting experience with database technologies, including SQL and/or NoSQL - Proven ability to clearly communicate technical findings, root cause analysis, and resolutions to diverse audiences

What You’ll Bring

You bring strong analytical and problem‑solving skills, along with the ability to navigate complex technical environments. You are comfortable working across teams, managing multiple support issues simultaneously, and clearly articulating solutions. You also bring:

- Experience reviewing logs, scripts, and basic code (e.g., Python, JavaScript, C#) - Strong customer‑facing communication skills and sound technical judgment - The ability to collaborate effectively in a peer‑review‑focused, team‑oriented environment - Willingness to participate in alternate shifts and on‑call rotations to support a 24x7 operation - Hands‑on experience with the Teradata Database and Teradata client applications (preferred) - Knowledge of Linux/Unix operating systems - Experience with public cloud platforms such as AWS, Azure, or Google Cloud, and/or private cloud infrastructure (e.g., VMware) - Familiarity with the broader Teradata ecosystem and data integration tools

Why We Think You'll Love Teradata

We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are.

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