Experienced Customer Service Associate (Remote) – Empowering Exceptional Customer Experiences

Are you a customer service enthusiast looking for a remote job that offers a fun and engaging work environment, opportunities for career growth, and a chance to make a real impact on customer satisfaction? Do you want to join a company that values innovation, compassion, and exceptional customer experiences? Look no further than arenaflex, a leading provider of customer experience solutions for top brands.

About arenaflex

arenaflex is a dynamic and fast-growing company that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry, and when they couldn't find a customer service partner that was as innovative as they were, they built it. At arenaflex, we believe that customer care can be a strategic role in growing a business, and we're committed to empowering our customers to delight their customers, listen to their feedback, and use their insights to gather data about products and offerings.

Job Summary

As an Experienced Customer Service Associate at arenaflex, you will be responsible for providing exceptional customer service to our clients through various communication channels, including email, chat, phone, text, and social media. You will be working on a premium hair care account, and your passion for beauty and ability to make product recommendations via a consultative approach will be essential in delivering memorable service interactions.

Key Responsibilities

* Respond to customers through various communication channels, creating memorable service interactions and building strong relationships with our clients' customers

• Demonstrate strong written and verbal communication skills, aligning with arenaflex and brand voice
• Build a strong understanding of our clients' products, procedures, and resolutions, ensuring that you can provide accurate and helpful information to customers
• Work collaboratively with team members to offer encouragement, provide answers, present customer insights and trends, and drive business growth
• Utilize multiple systems and resources to find solutions to customers' problems, ensuring that their issues are resolved efficiently and effectively

Ideal Candidate

* Passionate about beauty and willing to make product recommendations via a consultative approach

• Compassionate, detail-oriented, friendly, open-minded, and eager to help people
• Able to learn and adapt to changing software, with a strong technical aptitude
• Excellent communication skills, both written and verbal
• Able to adhere to a set schedule and be productive independently
• Ability to utilize multiple systems and resources to find solutions to customers' problems
• Ability to adhere to strict schedule adherence, including limited unscheduled breaks and returning from scheduled breaks/lunches on time
• All agents must have a quiet workspace where they will not be interrupted or overheard

Availability

* Full-time positions available

• Open availability preferred, including weekdays, weekends, nights, and holidays
• HQ is located in Columbus, Ohio
• All candidates hired will spend the first few weeks after completing training working emails and chats
• The job will require 85% or higher schedule adherence, with real-time adherence associates monitoring statuses and contacting agents if they are out of adherence
• This is a high-volume program, with candidates expecting to be on back-to-back calls throughout their day with limited downtime
• 100% show rate for training is required, with agents attending training every day with cameras on and being active participants
• Training is 2 weeks of classroom material + 1 week of nesting

Qualifications and Physical Requirements

* 6 months - 3 years of contact center experience required within the last 2 years

• High school diploma or equivalent
• Familiarity with CRM systems and practices, with Salesforce experience a plus
• Has experience working remotely
• Ability to see, talk, and hear in order to communicate with others to exchange information verbally and in writing
• Ability to perform all duties of the job while sitting and/or standing for prolonged periods of time (i.e., for the duration of an 8-hour shift)

Technology Requirements

* Fast.com

• 25 MBPS Download Required
• Ethernet Hookup strongly preferred
• Agent must have backup location/internet available in case of outage
• All agents must have a working camera to be used during training sessions and 1:1 conversations
• Agents must have a working headset with a microphone

Why arenaflex

* This is a contract position, offering competitive wages

• Career development training, and we promote from within - there are growth opportunities here!
• Fun, fast-growing company - come as you are!

Benefits

* $13 starting wage

• Career development training, and we promote from within - there are growth opportunities here!
• Major medical, vision, and dental available through Cigna after your first 60 days of employment, supplemental benefits, and Employee Assistance Program too
• Fun, fast-growing company - come as you are!

Job Type

* Full-time

Pay

* From $13.00 per hour

Benefits

* 401(k)

• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Shift

* 8-hour shift

Work Location

* Remote

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply To This Job Apply for this job