Experienced Bilingual Healthcare Customer Service Representative – Remote Florida

Join arenaflex, a leading healthcare technology company, as a Bilingual Healthcare Customer Service Representative in our Remote Florida location. As a key member of our team, you will play a vital role in delivering exceptional customer service to our clients, leveraging your language skills, technical expertise, and passion for healthcare.

About arenaflex

arenaflex is a dynamic and innovative company that harnesses the power of technology to improve the health and well-being of the members we serve. Our mission is to empower healthcare professionals, patients, and families to make informed decisions and access quality care. With a strong commitment to work flexibility, learning, and career development, arenaflex offers a unique opportunity for professionals to grow and thrive in a collaborative and inclusive environment.

Your Role in Our Mission

As a Bilingual Healthcare Customer Service Representative, you will be responsible for:

• Answering telephones and responding to basic customer questions and/or forwarding to appropriate personnel, utilizing your knowledge and expertise on insurance and healthcare.
• Developing and implementing general insurance and healthcare policies in accordance with state and federal laws, and providing expertise to investigate and adjudicate claim characteristics that do not match policy provisions.
• Responding to provider appeals and meeting with providers to resolve problems/issues, advising provider review councils, state officials, and working with organized healthcare groups and associations on various medical issues related to insurance and healthcare programs.
• Processing calls in a manner that ensures service level agreements (SLAs) are met or exceeded, recording calls, processing requests, and updating account history with results of inquiry to include proper documentation.
• Interfacing with team members, management, and customers in reference to customer service issues, reviewing and recommending modification to procedures and workflow as necessary to ensure efficient and effective processing of transactions.

What We're Looking For

* Bilingual proficiency in English and Spanish is required.

• 2 or more years of customer service experience in any industry.
• Knowledge of basic help desk software, computer software, and Microsoft Office applications.
• Strong problem-solving skills to bring inquiries to effective resolution.
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally.
• Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries.

What You Should Expect in This Role

* Candidates must reside in the state of Florida.

• Call Center Hours of Operation: 7:00 AM - 6:00 PM, candidates must be able to work any assigned 8-hour shift between these hours.

Compensation and Benefits

* The pay range for this position is $27,200 - $38,900 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

• arenaflex offers a generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.
• We also have a variety of leadership and technical development academies to help build your skills and capabilities.

Why Join arenaflex?

* arenaflex is committed to a diverse, equitable, and inclusive workplace, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

• We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
• arenaflex is an industry leader, and by joining our team, you will have the opportunity to grow your career in a company that values work flexibility, learning, and career development.

How to Apply

If you are a motivated and customer-focused professional with a passion for healthcare, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply To This Job Apply for this job