Experienced Healthcare Member/Customer Service Representative – Remote Opportunity at arenaflex

Are you a customer service professional with a passion for delivering exceptional experiences to healthcare members? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Healthcare Member/Customer Service Representative to join our team in a remote capacity.

About arenaflex

arenaflex is a leading provider of innovative healthcare solutions, dedicated to shaping the future of healthcare through cutting-edge technology and exceptional customer service. Our mission is to empower healthcare members to make informed decisions about their care, and we're looking for talented individuals like you to help us achieve this vision.

Job Summary

As a Healthcare Member/Customer Service Representative at arenaflex, you will play a critical role in building rapport with healthcare members, educating them on available options, and assisting them in selecting the best course of treatment. This is a unique opportunity to join a dynamic team, develop your skills, and contribute to the growth and success of arenaflex.

Key Responsibilities

* Conduct research on each case, reaching out to physician's offices, making outbound calls to healthcare members, and fielding incoming calls from members

• Track and communicate system errors in an expedient and thorough manner
• Self-report metrics successfully and regularly
• Take requests for care management from patients, physician offices, or imaging centers
• Research issues regarding the certification process and forward to the appropriate parties
• Deliver basic technical, administrative, or operative Customer Service tasks
• Perform simple data entry, sort requests, and maintain files
• Understand simple instructions and procedures
• Perform Customer Service duties under direct instruction and close supervision
• Work is allocated on a day-to-day or task-by-task basis with clear instructions

Daily Duties

* Conducting research on each case, reaching out to the physician's office, making outbound calls to our members, and fielding incoming calls from members

• To track and communicate system errors in an expediential and thorough manner
• Self-report metrics successfully and regularly
• Take requests for care management from patients, physician offices or imaging centers
• Research issues regarding the certification process and forward to the appropriate parties.
• Delivers basic technical, administrative, or operative Customer Service tasks.
• Performs simple data entry, sorts requests, and maintains files.
• Understands simple instructions and procedures.
• Performs Customer Service duties under direct instruction and close supervision.
• Work is allocated on a day-to-day or task-by-task basis with clear instructions.

Skills and Qualifications

* Connect with an average of 50-80 inbound and outbound callers per day, including members and physician's offices

• Build rapport with members, providing a full concierge service that includes everything from assistance with selecting the proper treatment locations
• Utilize the script pathway to educate members on facilities, screening options, and alternative treatments, and ask follow-up questions to determine their best options
• Meet or exceed performance metrics related to scheduling appointments and appointment confirmations
• Consistently multitask and conduct research on each case, toggling through various applications on multiple screens
• Ability to be empathetic understanding that we are dealing with sensitive content with our members

Minimum Experience Required

* 1+ years previous experience in a contact center setting on outbound calls or dialer experience ideally preferred, and or telephonic sales experience

• 1+ year previous sales experience ideally preferred
• Phone skills
• Computer skills
• Basic Microsoft Excel, Microsoft Outlook, and Web-ex Teams (Internal) skills
• Must be able to type more than 30 words per minute
• Customer Service Skills (history of customer service exp) preferred

Education

* High School diploma or equivalent

What We Offer

* Competitive salary

• Opportunity to work in a dynamic and growing company
• Professional development and growth opportunities
• Collaborative and supportive work environment
• Flexible work arrangements, including remote work options
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Opportunities for career advancement and professional growth

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.

Contact Information

arenaflex [arenaflex website URL] [arenaflex email address] [arenaflex phone number]

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.

Note

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. Apply for this job