Sr. Loan Advisor

Position Title

Location

Job Summary

Job Responsibilities:

• Originate mortgage loans that meet Flagstar bank credit and underwriting requirements.  Perform all origination tasks in accordance with industry and regulatory guidelines and requirements. 
• Achieve sales and referral goals by developing a one-of-a-kind customer experience. 
• Refer clients to other Flagstar business partners so that they may explore obtaining additional financial products and services that Flagstar offers (i.e. retail banking products, investments, commercial services). 
• Market to and manage referral relationships.  Referral relationships include realtors, builders, professional and personal contacts. 
• Participate in in business related development opportunities community efforts to promote home ownership.  Proactively seek ways to develop and expand customer relationships in order to achieve branch and personal goals.
• Provide status updates and assist processing with the collection of any trailing borrow documentation needed to complete loan processing and closing.
• Attend Flagstar required production meetings.  Attend/complete all Flagstar and industry required training.  Actively participate in opportunities to expand knowledge, influencing and interpersonal skills.
• Ensure compliance with applicable federal, state and local laws and regulations.
• Complete all required compliance training.
• Maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures.
• Take responsibility to keep up to date with changing regulations and policies.
• Uses independent judgement and discretion to make decisions.
• Analyzes and resolves problems.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience required: 2+ years of demonstrated networking and/or referral sales experience. 

Preferred Qualifications:

• Experience in a self-generated/self-sourced sales environment.
• Mortgage industry experience.

Job Competencies:

• Exceptional customer service skills.
• Excellent verbal and written communication skills.
• Demonstrates poise, tact and professionalism.
• Strong organizational skills with attention to detail.
• Ability to work with minimal supervision.
• Strong computer skills including experience with MS application.
• Ability to work flexible and varying work schedules.
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
• Physical demands (ADA): No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the San Francisco Fair Chance Ordinance, as appliable.