Professional Services Engineer
About the Role
Join Bitdefender's Business Services team and become a trusted technical partner for enterprise customers worldwide. As a Professional Services Engineer, you'll be at the forefront of deploying and optimizing GravityZone — Bitdefender's flagship enterprise security platform — across diverse customer environments.
This is more than a technical role. You'll serve as the bridge between customer needs and Bitdefender's internal teams, working alongside security experts and support specialists in a dynamic, collaborative environment. Every deployment you lead strengthens the security posture of organizations globally.
What You'll Do
- Plan, design, and deliver professional services — both onsite and remotely — to enterprise customers deploying GravityZone
- Guide customers through the full implementation lifecycle: installation, configuration, and integration into their existing infrastructure
- Develop clear project documentation, including Statements of Work and implementation plans, in close collaboration with client stakeholders
- Propose and architect technically sound GravityZone solutions tailored to each customer's unique environment
- Partner closely with sales teams to understand client business drivers and translate them into effective technical strategies
- Contribute to internal initiatives and help elevate the team's collective knowledge and service delivery standards
What You Bring
- Solid administration skills across Microsoft Windows Server (2008–2025) and Windows Desktop (7, 8, 10, 11)
- Hands-on Linux/Unix server experience — installation, maintenance, upgrades, and security hardening
- Foundational networking knowledge (TCP/IP protocols and common architectures)
- Experience with server and desktop virtualization using modern hypervisors
- Familiarity with virtual infrastructure design and management
- Strong communication skills — written, verbal, and presentation
- A proactive mindset: you take ownership and drive solutions
Bonus Points
- 1+ year in a pre-sales or post-sales technical environment
- Fluency in Spanish (written and spoken)
- Experience with enterprise security solutions or endpoint protection platforms
Why Bitdefender?
- Work with a globally recognized cybersecurity leader trusted by millions of users and thousands of enterprises
- Gain exposure to a wide range of enterprise IT environments and security challenges
- Collaborate with talented, passionate teams in a fast-moving, innovation-driven culture
- Grow your career with a company that invests in its people and values technical excellence
- Hybrid and remote delivery options — flexibility built into the role from day one
Language Requirements
- English — fluent (written and spoken), required
- Spanish — fluent (written and spoken), a strong plus