Travel Operations Specialist

About Sound

Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live. With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.

Why join us?

• A remote-first culture that values flexibility and collaboration
• Opportunities to grow your career while making a real impact
• A team that champions inclusivity, innovation, and excellence

Whether working virtually or onsite at one of our practices, you’ll be part of a purpose-driven organization shaping the future of healthcare.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

About the Role

Under general supervision, conduct daily operations around the travel process for all Sound Ambassador physicians and Echo Locum Tenens.  This includes maintaining travel data, generating and reconciling reports from various systems, researching and troubleshooting all travel issues that arise regarding hotel accommodations, housing agreements, flight arrangements, and ground transportation. Position will work closely with travel agents, providers, and recruiters to arrange travel needs. 

Essential Duties and Responsibilities

• Create and maintain reports from multiple databases 
• Manage travel request dashboard 
• Reconcile charges for air/hotel/rental car 
• Troubleshoot/Act as liaison for travel agent/recruiters/physicians 
• Initiate hotel payment for approved provider reservations 
• Coordinate travel and lodging for providers 
• Maintain records of travel arrangements and requests 
• Perform other related duties and special projects as assigned by team lead or manager 

Values

• Resourcefulness: Proactive willingness to utilize available information and tools to figure things out.
• Work Ethic: Dedication to getting the job done well and on time, regardless of circumstances, a can-do attitude 
• Teamwork: Displays the ability to pull people together into highly effective teams along with ability to work in a highly matrixed organization
• Collaboration: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process
• Open-mindedness: Willingness to listen and take different opinions and approaches into consideration; willingness to change their mind after an initial judgment or decision; embraces others who are different and bring different perspectives
• Compassion: Shows empathy and kindness towards others; makes the effort to understand where someone else is coming from

Knowledge, Skills, and Abilities

• Excellent time management and organizational abilities 
• Excellent written and oral communication skills 
• Ability to be assertive and make judgment calls  
• Strong negotiation skills 
• Attention to detail and accuracy 
• Client service oriented (both internal and external) 
• Creative and persistent problem solver 
• Able to handle confidential material in a reliable manner 
• Ability to interact and communicate with individuals at all levels of organization 
• Strong interpersonal skills to handle sensitive situations and confidential information. Position continually requires demonstrated poise, tact, diplomacy, and good judgment. 
• Ability to multi-task and prioritize workload in a fast-paced environment 
• Proficiency with Microsoft Office, SharePoint, Salesforce, Concur 

Education and Experience

• Some college coursework, associate degree, or certifications
• Preferred: College degree from an accredited institution or a combination of education and experience  
• 1-2 years office experience, including clerical office work and coordination of travel
• Prior experience with SalesForce, SharePoint, and coordination of travel arrangements

Pay Range

• $18.50 - $25.00 hourly. Exact pay will be determined based on candidate experience and geographical location.

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws. 

This job description reflects the present requirements of the position.  As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.