Resource Manager (Home Based, West Midlands, GB)

Location: Home based

Salary: Between £38,700 - £45,900 per annum, dependant on experience plus excellent benefits

Schedule: Permanent, Full Time

Ready to impact a better future?

As a Resource Manager in our Employment, Skills and Training (EST) team, you’ll support our operational delivery by managing colleague capability to support delivery plan commitments, encompassing safeguarding, personal development, health, safety and colleague wellbeing. You will support delivery of high‑quality learning and skills programmes that support learners, employers and communities. Your work will directly contribute to creating positive pathways for colleagues across apprenticeships, adult learning and employability training.

You’ll join a growing, future‑focused team committed to delivering meaningful outcomes for citizens and employers. By coordinating delivery resources across apprenticeships, adult learning, and employability programmes, you’ll play a key role in ensuring that our colleagues have the support, systems and planning needed to deliver excellent learner experiences.

What you’ll do as a Resource Manager

You’ll be entrusted to:

• Manage resource planning to ensure colleague numbers align with delivery plans across all EST programmes, meeting operational, quality and regulatory targets.
• Lead the operational support of tutors, trainers and coaches across Apprenticeships, Adult, Commercial, Horizontal and Employability courses.
• Oversee recruitment, utilisation, performance management, welfare, motivation and development of delivery colleagues.
• Ensure safeguarding, learner welfare, and health and safety are embedded in all delivery activities.
• Support Training and Apprenticeship Managers and Segment Leads with the development and improvement of learning and delivery materials.
• Work with operations colleagues, delivery partners and internal teams to support delivery planning, continuous improvement and programme updates.
• Review monthly performance data to inform forecasting, delivery resource planning and programme management.
• Maintain strong professional relationships and communication channels with delivery teams, partners and internal colleagues.

Does this sound like you?

You’ll be a great fit for this role if you have…

• Experience of resource management of, Apprenticeship programmes, Commercial training programmes, employability and adult programmes

• Experience of delivery management in adult vocational and employment programmes

• Strong planning, organisation and problem‑solving skills, and the ability to work under pressure.
• A commitment to personal development and continuous learning.

Discover all you need to keep growing We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: Up to 25 days plus bank holidays
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.  

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.