Experienced Customer Service Specialist – Opportunity for Remote Work with arenaflex

At arenaflex, we're committed to providing exceptional customer experiences that exceed our customers' expectations. As a Customer Service Specialist, you'll play a vital role in delivering top-notch service to our customers, helping them navigate our products and services, and ensuring their satisfaction with every interaction. If you're passionate about customer service, enjoy working in a fast-paced environment, and are eager to learn and grow with our company, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions for a sustainable future. Our mission is to empower individuals and businesses to make a positive impact on the environment by providing 100% renewable electricity, installing heat pumps, and supporting customers in generating and storing their own power. We're committed to being fair, straightforward, focused, and inclusive in everything we do.

Job Summary

As a Customer Service Specialist, you'll be working remotely, taking calls and answering emails from customers who use and/or generate renewable energy at home. You'll be responsible for providing exceptional end-to-end service, resolving customer queries, and promoting our digital services to help customers manage their accounts in a more self-sufficient way. You'll work closely with our team to ensure customer satisfaction, maintain and grow our Trust Pilot rating, and contribute to the success of our company.

Key Responsibilities

* Take calls and answer emails from customers, providing exceptional service and resolving their queries in a timely and professional manner

• Work on technical tasks to proactively keep accounts healthy, such as resolving billing issues for customers
• Support customers with a variety of queries, including taking meter readings, understanding bills and energy use, technical queries, and complaints
• Promote our digital services, such as Smart meters, to help customers manage their accounts in a more self-sufficient way
• Maintain and grow our Trust Pilot rating by delivering quality customer service and exceeding targets
• Work closely with our team to ensure customer satisfaction and contribute to the success of our company

What You'll Need to Succeed

* Excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner

• Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions
• High resilience and ability to deal with customer queries where you may not know the answer
• Determined and proactive approach, with a strong desire to solve complex problems and exceed targets
• Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Ability to work in a fast-paced environment, with a high level of energy and enthusiasm

Training and Development

* 16-week training program to support you in becoming successful in your role

• Peer mentor for day-to-day support and guidance
• Opportunities to develop a specialism in key technical areas of your role
• Annual £500 development allowance to spend on your chosen development area
• Opportunities to join our Good Career Programme, opening up a network of like-minded people looking to progress their careers and provide an opportunity to learn about all areas of arenaflex

Career Growth Opportunities

* Multiple examples of our Specialists progressing to roles such as Team leadership, Leadership in Customer Service, Specialising in Billing, Metering, Smart Export, Feed-in Tariff, Complaints, Business, PPA and Sales, Trading Team, Talent Acquisition/HR, Quality Assurance, IT Support/Development, Product & Propositions, Marketing/Communications

• Clear salary increase stages that align with your development, reaching up to £28,500
• Company bonus and team performance-based incentive, with the opportunity to earn an extra £1000 per year after probation

Benefits

* Competitive salary, starting at £25,500, with the opportunity to earn up to £28,500 as you progress within the team

• Great allowances for hybrid working, including £500 work from home allowance, £500 travel allowance, and £500 annual development allowance
• 5% annual bonus, company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business
• 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays
• Ethical Pension with Aviva, with employer-matched contributions up to 7.5% of your base salary

Work Environment and Culture

* Remote working environment, with the opportunity to work from home and maintain a healthy work-life balance

• Supportive team culture, with a focus on collaboration, innovation, and continuous learning
• Opportunities to contribute to the success of our company and make a positive impact on the environment

How to Apply

If you're passionate about customer service, enjoy working in a fast-paced environment, and are eager to learn and grow with our company, we want to hear from you! Apply now to join our team as a Customer Service Specialist and start your journey with arenaflex today! Apply for this job