Experienced Contract Customer Service Representative – Healthcare Industry

At arenaflex, we're passionate about transforming the healthcare economy by delivering high-quality and affordable care for all. Our mission is to empower employers to restructure their healthcare benefits, providing clear incentives and data-driven insights that direct employees to higher-quality and lower-cost healthcare providers. We're backed by top-tier venture capital firms and are growing rapidly, looking to expand our team with talented individuals who share our vision. We're seeking an experienced Contract Customer Service Representative to join our team and engage with arenaflex members to help them find the right healthcare for their needs, understand how our program works, and assist them in getting their eligible claims paid. This role's focus is member support via phone, chat, and email, and as a member of our team, you'll become an expert on arenaflex's product, operations, and the needs of our members.

About arenaflex

arenaflex is a rapidly evolving startup that's committed to improving the healthcare system. We're a team of passionate individuals who are dedicated to delivering exceptional service to our members. Our work environment is dynamic, and we're looking for someone who is comfortable with some ambiguity and is eager to grow with us.

Responsibilities

As a Contract Customer Service Representative, you'll be responsible for delivering amazing service to our members via phone, chat, and email. Your primary focus will be on:

• Delivering exceptional service to our members, offering education and guidance to help them understand and utilize their benefit, and assisting them in finding the right provider for their needs
• Following documented best practices for handling member inquiries and suggesting process improvements as you identify them
• Managing and organizing your workload using arenaflex's platform and tools, including Zendesk and G Suite
• Triaging and escalating complex and urgent member care needs
• Retaining a detail-oriented working knowledge of employer health benefits and insurance
• Relaying member feedback to leadership teams to improve arenaflex's solution

Candidate Profile

We're looking for someone who is passionate about helping people solve their problems with an ability to think creatively and empathetically. You should have:

• Experience working in a customer-facing environment with demonstrated experience staying calm under pressure
• Excellent written and verbal communication skills
• A high level of process-orientation, digital organization, and resourcefulness
• A desire to work in a rapidly evolving startup environment and be comfortable with some ambiguity
• A desire to be a part of our mission to improve the healthcare system
• Enthusiasm for a role with room for growth
• A quiet and distraction-free work environment with reliable internet connection (ability to hard wire if needed strongly preferred)
• A bachelor's degree is preferred but not required

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in using technology, including CRM software and Google Suite
• Strong attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to providing our team members with opportunities for growth and development. As a Contract Customer Service Representative, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that encourages collaboration and innovation
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off

Work Environment and Company Culture

arenaflex is a remote-friendly company that offers a flexible and dynamic work environment. Our team is passionate about delivering exceptional service to our members, and we're committed to creating a culture that values diversity, inclusion, and employee well-being. We're proud to be an Equal Employment Opportunity employer and value diversity in the workplace.

Compensation and Perks

We offer a competitive salary range of $17-19/hour, depending on qualifications, skills, and experience. Individual compensation will depend on a variety of factors, including qualifications, skills, and applicable laws.

How to Apply

If you're passionate about delivering exceptional service and improving the healthcare system, we encourage you to apply for this exciting opportunity. Please click the link below to submit your application. Apply To This Job

Important Note

To streamline our process and ensure fairness to all applicants, please refrain from sending additional emails regarding your application status within the initial 5 days of applying. Any communication sent to [email protected] during this period may delay the review of your application. We appreciate your understanding and look forward to reviewing your application.

Equal Employment Opportunity

arenaflex is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Accommodations for Qualified Individuals with Disabilities

arenaflex is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

Beware of Job Scam Fraudsters

Our recruiters use arenaflex.com email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams, and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be an arenaflex recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement and to [email protected]. Apply for this job