Experienced Customer Care Representative – Life Insurance, Mortuary, Cemetery, and Mortgages

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Care Representative, you'll play a vital role in providing top-notch support to our policy holders, agents, and funeral homes. If you're a people person with a passion for delivering outstanding service, we want to hear from you.

About arenaflex

arenaflex is a leading provider of Life Insurance, Mortuary, Cemetery, and Mortgages solutions. Our mission is simple: we want to provide the very best in these essential services, and people love our products and people love working here too. We've been recognized as a "Top Workplace" for 8 years in a row, and we're committed to maintaining this exceptional standard.

Job Summary

We're seeking an experienced Customer Care Representative to join our Customer Care department. As a key member of our team, you'll be responsible for answering phone calls, providing exceptional customer service, and resolving issues in a timely and professional manner. This is a fantastic opportunity to gain call experience working for a stable company in the insurance industry.

Key Responsibilities

* Answer phone calls and provide exceptional customer service to policy holders, agents, and funeral homes

• Resolve customer complaints and issues in a timely and professional manner
• Utilize knowledge of our products and services to provide accurate and helpful information to customers
• Maintain accurate records and documentation of customer interactions
• Collaborate with internal teams to resolve complex customer issues
• Stay up-to-date on company policies, procedures, and product knowledge
• Participate in ongoing training and development to improve customer service skills and product knowledge

Requirements

* High School diploma or equivalent

• Basic computer operation skills
• Ability to type 35 wpm
• Working knowledge of Microsoft office (Outlook, Excel, Word)
• Ability to pay close attention to detail
• Ability to quickly learn new processes and procedures
• Full-time schedule Monday through Friday - 8:00am-4:45pm MST (part-time schedule open to discussion)

Preferred Qualifications

* Prior experience working in the insurance industry

• Fluency in Spanish (additional language skills a plus)
• Experience with customer relationship management (CRM) software
• Knowledge of life insurance, mortuary, cemetery, and mortgages products and services

What You'll Love About arenaflex

* Great Company Culture: We're a Top Workplace for 8 years in a row, and we're committed to maintaining this exceptional standard.

• Top Workplaces: We're proud to be recognized as a Top Workplace for 8 years in a row (2016, '17, '18, '19, '20, '21, '22, '23).
• Going Places: We're a growing company, and we're excited to see where our journey takes us. We've recently been added to the Russell 2000 Index, attributing our strong growth.
• Rest and Relaxation: We offer accrued sick/vacation leave and paid holidays, so you can take a break when you need it.
• Health Benefits: We offer medical with HSA and FSA options, dental, and vision, so you can take care of yourself and your loved ones.
• Prepare for the Future: We offer a 401(k) with company match, so you can plan for your future.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer ongoing training and development opportunities, including:

• Ongoing training and development to improve customer service skills and product knowledge
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

Our office is a dynamic and supportive environment where you'll have the opportunity to work with a talented team of professionals. We're committed to maintaining a positive and inclusive work culture, and we're proud to be recognized as a Top Workplace for 8 years in a row.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits, including:

• Competitive salary
• Accrued sick/vacation leave and paid holidays
• Medical with HSA and FSA options, dental, and vision
• 401(k) with company match
• Ongoing training and development opportunities
• Collaborative and supportive work environment

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply To This Job Apply for this job