Experienced Full Stack Admin/Customer Service/HR Professional – Remote Work Opportunity

Are you a highly motivated and customer-focused individual looking for a challenging and rewarding remote work opportunity? Do you have a passion for delivering exceptional customer service, administrative support, and HR expertise? If so, we invite you to join arenaflex, a leading global consulting company, as an Admin/Customer Service/HR professional.

About arenaflex

arenaflex is a fast-paced, global company that operates in the HR and tech space as a complete workforce management platform and employer of record service. Established in 2000, we have offices in NYC, Austin, and London, and help companies engage with workers in all 50 US states and Canada by managing their back-office functions, including payroll, taxes, insurance, benefits, contracts, and day-to-day HR matters. Our team is passionate about delivering exceptional service and creating a positive experience for our clients and workers.

The Role

We are seeking an experienced Admin/Customer Service/HR professional to join our "Experience Team" in a fully remote role. This is a key department in our company, responsible for managing our customers/workforce throughout their entire lifecycle, from onboard to offboard, responding to all inquiries (no matter how big/small), and delivering an exceptional and proactive service. As an Admin/Customer Service/HR professional, you will be the face of arenaflex, providing timely, personable responses to incoming inquiries via phone and email, and navigating our proprietary workforce management software and other vendor systems fluently to support incoming queries.

Key Responsibilities

* Utilize critical thinking skills to analyze problems and produce solutions

• Employ a solutions-focused mindset to resolve incoming worker and client issues
• Deliver excellent customer service to our growing workforce and client base through timely, personable response to incoming inquiries via phone and email
• Navigate our proprietary workforce management software and other vendor systems fluently and utilize the information housed by these to support incoming queries
• Represent the company's tone of voice and core values in every interaction internally and externally
• Demonstrate understanding of the wider business and industry and establish yourself as an expert in employment services both internally and externally
• Work collaboratively with all departments to provide a seamless experience to both workers and clients and contribute materially to ideas to improve processes
• Contribute to internal company culture by employing a team-first mindset

About You

* You are looking for a fully remote position

• You have worked for over 2 years in an Administration or Customer Success (CS) position, ideally in the HR/Staffing industry or with a SaaS company
• You have experience working with CS ticketing systems
• You have loads of initiative, love organizing and balancing lots of things at once, while able to quickly identify and prioritize what's urgent
• You are a people person with engaging written and spoken communication skills, who is comfortable handling even challenging conversations with a positive, empathetic, and calm approach
• You have a high attention to detail. Every interaction and input matter.
• You are a resourceful learner, a critical thinker, solutions-focused, and can explain complex terms simply

What We Offer

* Full-time, 40 hours per week

• Schedule: Monday – Friday 9:00 AM – 6:00 PM EST
• Fully remote role – we do require that you have an adequate and reliable internet connection (ideally with a minimum of 50mbps/50mbps), and have a workspace/office set-up that is fully-functioning, where you can work without interruption and background disruptions
• Competitive salary
• Contribution towards medical care with elective options for dental, vision, disability, and life insurance
• Generous PTO policy – 10 days' vacation time + 1-week sick/personal time off to be taken at your discretion
• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Why Join arenaflex?

* Our team is passionate about delivering exceptional service and creating a positive experience for our clients and workers

• We offer a collaborative and dynamic work environment, where you can grow and develop your skills
• We value a great attitude and a willingness to learn above all
• We offer a competitive salary and benefits package
• We are a global company with offices in NYC, Austin, and London, offering opportunities for career growth and development

How to Apply

If you think you'd be a good fit to join our team and take on this opportunity, we'd love to hear from you! Please submit your application today, and don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Apply To This Job Apply for this job